Customer Service & Logistics Officer-LHR

People; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A logistics company in Lahore is seeking a Customer Service & Logistics Officer to manage routing, collaborate with service providers, and oversee inventory control. The ideal candidate should be a graduate with a minimum of 3 years of experience in logistics and supply planning, particularly in the FMCG sector. Candidates with strong behavioral skills like goal directedness and entrepreneurial orientation will be preferred.

Qualifications

• Minimum 3 years of experience in Logistics, Warehousing, and Supply Planning.

Responsibilities

• Evaluate routing, load management, and ensure tracking of delivery vehicles.
• Collaborate with 3PL service provider for effective daily operations.
• Monitor the overall inventory control system and schedule inventory checks.

Skills

Goal Directedness

Entrepreneurial Orientation

Leading Creativity and Innovation

Education

Graduate in a reputable university

Job description

About the job Customer Service & Logistics Officer-LHR

Job Description

• Evaluates routing, load management and ensures tracking of delivery vehicles.
• Collaborates with 3pl service provider for effective and efficient daily operations and conducts periodic meetings to resolve operational issues effectively.
• Monitors the overall inventory control system and schedules daily & weekly inventory checks as per the sops.
• Monitors & ensures timely closure on all in-transit damages/shortages and open orders to avoid inventory variations.
• Seeks guidance from logistics manager and supply planning manager for all inventory-related in-transit issues for appropriate actions to avoid inventory disputes.
• Keeps track of the warehouse situation, capacity outlooks, defines requirements and leads/coordinates with 3pl service provider for continuous improvement to help avoid warehouse capacity chokes.
• Deployment of all service providers & logistic contracts on a monthly basis, evaluate their performance to ensure meeting the company operational standards.
• Initiates cost saving measures while critically & continuously evaluating ongoing operations to yield maximum cost efficiencies.

Behavioral Skills

• Goal Directedness.
• Vision, Strategy and Panning.
• Entrepreneurial Orientation.
• Coaching & Mentoring.
• Leading Creativity and Innovation.

Education & Experience

• Preferably Graduate in a reputable university.
• Minimum 3 years of experience in Logistics, Warehousing, and Supply Planning.

Industry Background

• FMCG