Customer Service Agent (Qatari & children of Qatari mother)

thecommerc; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading banking institution is seeking a Customer Service Agent to enhance customer satisfaction and drive sales opportunities. This role involves advising customers on bank products, executing branch initiatives, and assisting with customer applications. The ideal candidate will hold a Bachelor’s degree in a business-related field and possess strong interpersonal skills.

Qualifications

• Bachelor's degree in a business-related field.
• Ability to build rapport with customers.
• Strong sales skills to advise on products and services.

Responsibilities

• Deliver day-to-day customer facing activities within the branch.
• Advise customers on all aspects of products and services.
• Promote alternative banking channels to customers.

Education

Bachelor’s Degree in Business-related major

Job description

Career Opportunities: Customer Service Agent (Qatari & children of Qatari mother) (7464)

To deliver day-to-day customer facing activities within branch for existing and or new customers, in order to provide high quality of customer service to add value for the business.

Key Accountabilities

• Meet and build rapport with CBQ branch customers, in order to ensure customer satisfaction and open business opportunities for the bank.
• Advise customers on all aspects of CBQ products and services, in order to generate sales opportunity for the bank.
• Execute branch initiative by promoting and educating customer to use alternative banking channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability and optimization of services.

Other Accountabilities

• Assist customer in completing required formalities as per customer’s need and CBQ requirement, in order to prepare and forward it for further processing.
• Conduct follow up and monitoring for customer application with regards to established guideline and service standard, in order to ensure that customer request is processed in accordingly in a timely manner.

Education

• Bachelor’s Degree, in Business-related major