Customer Sales Representative

Round One Solutions; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A telecom solutions provider in Lahore is hiring an Outbound Sales Agent. This role involves handling outbound calls for a USA Telecom campaign. The ideal candidate will have strong English communication skills and at least 1 year of experience in a USA campaign, preferably in the telecom industry. This position offers a basic salary up to 55k PKR and uncapped commissions along with bonuses for top performers. Night shift hours apply.

Benefits

Incentive bonus

Travel allowance for females

Qualifications

• Minimum 1 year of experience in any USA campaign.
• Prior experience in the USA market and telecom industry is a must, but candidates with extraordinary English communication skills are encouraged.

Responsibilities

• Handle outbound calls for the USA Telecom Campaign.
• Assist customers and provide solutions.
• Meet communication and performance standards.

Skills

Strong English Communication Skills

Customer Service Mindset

Time Management & Multitasking

Problem-Solving & Critical Thinking

Tools

MS Office

Google tools

CRM software

Job description

Job Description

We are hiring an "Outbound Sales Agent" for our USA Telecom Campaign.

• Strong English Communication Skills
• Minimum 1 year of experience is required in any USA campaign.
• Up to 55k Basic salary along with uncapped commissions
• Bonuses and other benefits for top scorers.
• No target
• Travel Allowance for females only

Night shift Timing: 08 pm to 5 am

Location: Johar Town, Lahore

Note: Prior experience in the USA market and telecom industry is a must; however, candidates with no prior experience but extraordinary English communication skills are also encouraged to apply.

Job Specification

Basic Skills Required

• English Communication Skills
• Fluent in spoken and written English
• Neutral or near-neutral accent
• Good listening and comprehension
• Customer Service Mindset
• Patience and empathy
• Ability to handle difficult or irate customers calmly
• Positive and professional tone

Basic Computer Literacy

• Comfortable using a computer, typing quickly & accurately
• Familiarity with MS Office, Google tools, or CRM software
• Ability to handle multiple tabs/screens

Telephone Handling Skills

• Clear articulation over the phone
• Active listening and taking notes
• Following scripts and adapting when needed
• Problem-Solving & Critical Thinking
• Ability to understand the customer’s issue quickly
• Suggesting appropriate solutions
• Escalating calls when necessary

Additional Skills

• Time Management & Multitasking
• Handling multiple tasks (typing + listening + talking)
• Meeting deadlines and shift schedules
• Team & Work Discipline
• Punctuality for night/US shift hours (e.g., 8 PM – 5 AM PKT)
• Ability to work under pressure
• Willingness to follow SOPs and training

Job Rewards and Benefits

Communication, Incentive Bonus