Customer Sales Representative

Rehman Travel; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A local travel agency in Islamabad is seeking passionate customer-oriented agents to assist clients with travel bookings and inquiries. The role involves direct communication with customers via phone, email, and chat, ensuring an extraordinary experience while addressing their needs and resolving issues. Applicants should possess strong communication skills, travel knowledge, and proficiency in Microsoft Office.

Qualifications

• Must have strong organizational skills to manage competing priorities.
• Proficiency with website functionality and software.
• Knowledge of travel industry procedures and policies is important.

Responsibilities

• Assist customers with inquiries and bookings via phone, email, and chat.
• Provide solutions to customer issues and follow up on cases.
• Document customer incidents accurately and timely.

Skills

Good Communication Skills

Travel Skills

Travel Knowledge

Organizational Skills

Technical Skills and Computer Knowledge

Attention to Detail

Creative Problem-Solving Skills

Tools

Microsoft Office

Job description

We are looking for passionate customer oriented agents who will assist our customers local & international in their travels booking , whether on holiday, friends visit or on business trips. Our customers come in the first place and our main goal is to help them with their inquiries & to win their satisfaction.

You will communicate directly with our customers via phone call, email or chat and help them whether for online booking , sightseeing , memberships & support them in case of requesting any modifications on their booking. You will provide them with answers, support, and solutions while committing to ensure an extraordinary customer experience.

Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.

Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.

Assists customers, by handling questions, complaints, and inquiries via inbound calls, e-mail messages & Social Media interactions.

Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed in the fastest manner.

Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.

Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.

Creates mails response letters to customers as needed.

• Perform up selling & sales tasks
• Achieves phone management metrics as determined for Contact Center Representatives.
• Establishes and maintains positive working relationships with peers, management, corporate, coworkers, and partners.
• Manages resources to ensure established service levels are achieved at all times.
• Must maintain confidentiality.
• Team player within department, company and network.
• While operating in service area, must have ability to periodically remain after shift ends & shift based
• Other duties assigned as needed.

Job Specification

• Good Communication Skills,
• Travel Skills
• Travel Knowledge

Strong organizational skills with ability to effectively manage competing priorities

Strong technical skills and computer knowledge, including all Microsoft Office Proficiency with Website and Functionality. (other software)

Thorough and complete knowledge of travel industry procedures, policies and applications

Ability to identify business inconsistencies and to effectively multi-task and follow-through in a timely manner.

Ability to adapt well to change with Strong attention to detail & Creative problem-solving skills