Customer Sales Representative

Mr Leads LLC; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A telecommunications company in Islamabad is looking for a Customer Service representative. The ideal candidate should possess a Bachelor's degree in Accounting or a related field and have at least a year of experience in telemarketing, cold calling, and insurances. Responsibilities include responding to inquiries, providing excellent service, and assisting in selecting appropriate services. This role is integral to maintaining customer satisfaction and loyalty.

Qualifications

• 1 year of experience in the telemarketing industry.
• 1 year of experience in cold calling.
• 1 year of experience in insurances.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Provide excellent customer service and maintain a positive attitude.
• Assist customers in selecting telecommunications services.
• Explain features, benefits, and pricing of services.
• Process customer orders ensuring timely delivery.
• Resolve customer complaints effectively.
• Develop and maintain good customer relationships.
• Stay updated on products and industry trends.

Skills

Customer service

Telemarketing experience

Cold calling

Insurance knowledge

Education

Bachelor's degree in Accounting or related field

Job description

Bachelor's degree in Accounting or a related field

Job Description

Responsibilities:

1. Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
2. Providing excellent customer service and maintaining a positive and friendly attitude towards customers at all times.
3. Assisting customers in selecting the right telecommunications services based on their needs and preferences.
4. Explaining the features, benefits, and pricing of our services to potential customers.
5. Processing customer orders and ensuring accurate and timely delivery of services.
6. Resolving customer complaints and issues effectively and efficiently.
7. Developing and maintaining good relationships with customers to enhance customer loyalty and satisfaction.
8. Keeping up-to-date knowledge of our products, services, and industry trends to effectively address customer queries.

Requirements & Skills

1. 1 year of experience in the telemarketing industry
2. 1 year of experience in cold calling
3. 1 year of experience in insurances

Telecommunications - Islamabad, Pakistan