Customer Relationship Manager

Inkstone Management; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service organization in Islamabad is looking for representatives to resolve customer complaints and assist with orders and product inquiries. The ideal candidates should have the ability to handle pressure and think strategically. The company offers benefits including health insurance and bonuses.

Benefits

Health Insurance

Incentive Bonus

Leaves

Life Insurance

Medical

Sports and Entertainment

Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.

Skills

Ability to handle pressure

Quick and strategic thinking

Job description

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Requirements & Skills

• Ability to handle pressure
• Quick and strategic thinking

We offer Health Insurance, Incentive Bonus, Leaves, Life Insurance, Medical, Sports and Entertainment.