Customer Complaints Specialist

Translation Empire; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service company in Rawalpindi Cantonment is seeking a customer service representative to manage and investigate customer complaints effectively. The role requires a minimum of 1 year’s experience and a strong attention to detail. Candidates should be highly organized and able to work as part of a team. This position offers market-competitive salary and requires working from the office during the hours of 10am-7pm.

Qualifications

• Minimum of 1 year's experience in a customer service and/or quality/complaints function.
• Meticulous eye for detail and ability to prioritise effectively.
• Highly organized with a rigorous problem-solving technique.
• Ability to work as part of a team, promote team working and share ideas.

Responsibilities

• Ensure complaints are acknowledged and customers are informed throughout the complaint process.
• Liaise with the Complaints Manager to update and manage complaints processes.
• Investigate complaints comprehensively and objectively in accordance with company policies.

Skills

customer service experience

problem-solving

attention to detail

teamwork

organisational skills

Job description

A customer service company in Rawalpindi Cantonment is seeking a customer service representative to manage and investigate customer complaints effectively. The role requires a minimum of 1 year’s experience and a strong attention to detail. Candidates should be highly organized and able to work as part of a team. This position offers market-competitive salary and requires working from the office during the hours of 10am-7pm.