Customer Care & Social Media Manager

Tianshi International Pakistan Co. (Pvt) Ltd; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A reputable Pakistani company is seeking a qualified social media marketing expert to manage its branding and online presence. Responsibilities include resolving complaints, coordinating with market leaders, researching social media trends, and setting KPIs for campaigns. A degree in Journalism or Mass Communication is required.

Qualifications

• Bachelors/Master degree in Journalism or Mass communication is required.

Responsibilities

• Receive, scrutinize and resolve complaints in a timely manner.
• Coordinating with market leaders for relevant information.
• Using social media marketing tools to enhance company branding.
• Researching social media trends and alerting management.
• Setting KPIs for social media campaigns.

Skills

Social media marketing

Content creation

Researching trends

KPI setting

Customer service

Education

Bachelors/Master degree in Journalism or Mass Communication

Job description

Bachelors/Master degree in Journalism, Mass communication

Job Description

• Receive, scrutinize and resolve the complaints in an authorized and timely fashion
• Shriveling the market operations to ensure the smooth and compliant functioning
• Coordination with market and leaders to acquire the relevant information
• Keeping an eye on the operations of all the branch offices to assure that the services to the customers are extended properly and the branch is functioning steadily
• Using Social media marketing tools to create and maintain the company’s brand
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares.
• Online articles writing and publication
• YouTube and fan pages account operations
• Multimedia events increasing the number of followers.

Jobs at Tianshi International Pakistan Co. (Pvt) Ltd

Explore all opportunities at this company

Discover jobs in this category in Islamabad

Find all local opportunities in this location