Customer Care Executive

Tricom Power; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading power solutions company in Karachi is seeking a Customer Service Coordinator to manage customer complaints and maintain detailed records. The ideal candidate will possess excellent communication skills and be computer literate, ensuring effective coordination with the technical team and customer follow-ups. Join a dynamic team where your leadership skills will be valued.

Qualifications

• Must have good communication skills.
• Computer literacy required.
• Team lead skills.

Responsibilities

• Coordinate with the customer regarding a complaint.
• Maintain service and complaint records.
• Make a satisfactory call to the customer after resolving the complaint.

Skills

Good communication skills

Computer literacy

Team lead skills

Job description

Responsibilities

• Responsible to coordinate with the customer regarding a complaint and proceed the complaint to the technical department, then follow up with the team.
• Maintain service and complaint records of the customer in software and in the customer’s file.
• Make a satisfactory call to the customer after resolving the complaint.

Requirements & Skills

• Must have good communication skills.
• Computer literacy required.
• Team lead skills.