Customer Care Executive

EliteVision Systems (PVT) Limited; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technology retail company in Islamabad is seeking a Customer Care Executive to assist customers in-store. The role involves providing product information, handling inquiries, and processing sales transactions. The ideal candidate possesses excellent communication skills, a friendly demeanor, and prior experience in customer service. This position offers opportunities for incentive bonuses and a supportive work environment.

Benefits

Communication

Incentive Bonus

Qualifications

• Minimum Intermediate; Bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Basic computer skills and familiarity with MS Office.
• Prior experience in customer service or retail sales preferred.
• Friendly, confident, and presentable.
• Ability to coordinate with technical teams and manage service requests.

Responsibilities

• Greet and assist walk-in customers in a polite manner.
• Provide accurate information about Hikvision products.
• Handle customer queries and complaints efficiently.
• Coordinate with the technical team for order processing.
• Process sales transactions and maintain accurate records.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Experience in customer service

Education

Minimum Intermediate; Bachelor's degree preferred

Tools

MS Office

Job description

Overview

We are seeking a friendly and professional Customer Care Executive to join our Authorized Hikvision Store team in Islamabad. The ideal candidate will assist customers in-store, provide product information, handle inquiries, and ensure an exceptional customer experience.

Key Responsibilities

• Greet and assist walk-in customers in a polite and professional manner.
• Provide accurate information about Hikvision products, services, and promotions.
• Handle customer queries, complaints, and service requests efficiently.
• Coordinate with the technical team for order processing and service scheduling.
• Process sales transactions and maintain accurate records.

Location

Islamabad

Required Skills

• Minimum Intermediate; Bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Basic computer skills and familiarity with MS Office.
• Prior experience in customer service or retail sales preferred.
• Friendly, confident, and presentable.
• Ability to coordinate with technical teams and manage service requests.

Job Rewards and Benefits

Communication, Incentive Bonus