Customer Account Specialist (ZR-558)

Horizon Tech; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A growing custom signage company is seeking a proactive Customer Account Specialist to manage client inquiries and ensure exceptional service. Responsibilities include preparing quotes and coordinating production details. Candidates should have experience in customer service and strong communication skills. This is an onsite position in Karachi, with evening night shifts following US EST. Training for specific software will be provided.

Qualifications

• Previous experience in customer service or account coordination.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Handle inbound and outbound customer communication via email and phone.
• Prepare accurate quotes and pricing for custom signage projects.
• Maintain customer accounts, records, and follow-ups.

Skills

Customer service experience

Communication skills

Organizational abilities

Basic computer proficiency

Tools

Flexi Sign

Job description

We are seeking a proactive and customer‑focused Customer Account Specialist to join our growing custom signage team. In this role, you will be the primary point of contact for clients assisting with inquiries, preparing quotes, coordinating production details, and ensuring exceptional customer service throughout the project lifecycle.

Must Haves

• Previous experience in customer service or an account coordination role.
• Excellent communication skills, written & verbal.
• Strong organizational and multitasking abilities.
• Basic computer proficiency; willingness to learn new software.
• Experience in the signage or printing industry preferred (not required).
• Graphic design experience is a bonus, but not mandatory.

Preferred Skills

• General graphic design familiarity is a plus.

Responsibilities

• Handle inbound and outbound customer communication via email and phone.
• Provide knowledgeable support and product guidance to customers (training provided).
• Prepare accurate quotes and pricing for custom signage projects.
• Understand customer needs and recommend best‑fit sign solutions.
• Use Flexi Sign software (training provided) to assist with order processing and basic design needs.
• Work closely with the production/graphic design teams to ensure order accuracy.
• Maintain customer accounts, records, and follow-ups to ensure a smooth workflow.
• Assist in managing revisions and approvals on custom sign designs.

Tools & Skills

• Email & phone communication
• Customer account management
• Product knowledge & quoting
• Flexi Sign (training provided)
• General graphic design familiarity is a plus

Other Details

• Job Location: Off to Shahrah‑e‑Faisal, PECHS, Karachi
• Job Timings: Onsite, evening night shift following US EST