CSP Cloud Solutions Manager - Pakistan Lead (24/7)

Zones IT Solutions; Islamabad; On-site; PKR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones invites a seasoned professional to lead the Pakistan Cloud Solution Provider (CSP) technical support team. You will manage onboarding, subscription handling, and timely issue resolution via ServiceNow, coordinating with Microsoft Premier Support as needed. Strong collaboration with Sales and strict SLA adherence are essential.

The role demands extensive experience in Microsoft cloud identities, 365 and Azure, and a proactive approach to 24/7 coverage and customer satisfaction.

Qualifications

• 9–10 years of experience in technical support for Microsoft and cloud Identities.
• Excellent communication and interpersonal skills.
• Strong knowledge of cloud solutions and subscription management.
• Ability to work collaboratively with cross-functional teams.
• Experience in managing a technical support team and 24/7 shift schedules.
• Certification in Microsoft 365 and Azure.

Responsibilities

• Lead and manage the technical support team to provide high-quality CSP support.
• Oversee subscription management in Zones Cloud for up-to-date customer subscriptions.
• Lead onboarding for new CSP customers to ensure smooth setup.
• Handle incidents via ServiceNow and coordinate with Microsoft Premier Support when required.
• Collaborate with Sales to assist with pre- and post-onboarding steps.
• Monitor SLAs to maintain high customer satisfaction.

Skills

Microsoft 365

Azure

Cloud Identities

Team leadership

24/7 shift management

Stakeholder management

Job description

Zones invites a seasoned professional to lead the Pakistan Cloud Solution Provider (CSP) technical support team. You will manage onboarding, subscription handling, and timely issue resolution via ServiceNow, coordinating with Microsoft Premier Support as needed. Strong collaboration with Sales and strict SLA adherence are essential.

The role demands extensive experience in Microsoft cloud identities, 365 and Azure, and a proactive approach to 24/7 coverage and customer satisfaction.