Contributor Account Management, Senior Analyst

S&P Global; Pakistan; On-site; PKR 1,500,000 - 2,000,000; Full time

Job summary

A global information services company in Pakistan is seeking a professional to lead the Contributor Account Management Team. This role involves motivating team members, managing relationships with research contributors, and ensuring optimal performance. The ideal candidate should possess a college degree, extensive experience in client support, and fluency in English. This position also offers opportunities for professional development in a dynamic environment.

Qualifications

• Minimum of 8 years working experience in a global organization.
• Minimum of 3 years of experience in Broker Research Access and Broker Relationship.

Responsibilities

• Lead, motivate, and support team members to enhance performance.
• Manage research contributor entitlement requirements.

Skills

Client/Product Support experience

Fluency in English

Experience with financial data software/tools

Proficiency in MS Excel

Communication skills

Adaptability

Education

College degree

Tools

Salesforce

SQL

Job description

About the Role

Grade Level (for internal use): 09

The Team: Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders, research contributors, commercial teams, and our clients. We are a group of over 30 members with a global presence in India, the Philippines, Japan, the U.K. and the U.S.

Responsibilities and Impact

• Lead, motivate, and support team members to enhance performance and foster a positive work environment
• Set performance standards and conduct regular evaluations to ensure team objectives are met
• Identify training needs and facilitate professional development opportunities for team members
• Support customers and sales in pre and post sales activities in the effort to maximize retention
• Manage our research contributor entitlement requirements, deepening our partnership with research providers, driving contributor retention, and helping to achieve our company’s commercial and product goals

What We’re Looking For

A person who is resourceful, adaptable, creative, and detailed with high energy and a positive attitude.

Qualifications

• College degree with a minimum of 8 years working experience in a global organization
• Must be fluent (spoken and written) in English language
• Minimum of 3 years of Client/Product Support experience
• Minimum of 3 years of experience in Broker Research Access and Broker Relationship
• Experience with financial data software/tools such as CIQ, CIQ Pro and VA Insights
• Experience with CRM systems such as salesforce
• Proficiency in MS Excel and working knowledge of SQL
• Ability to present or discuss an analysis of the problem at hand and its possible solution(s) with partners of all levels
• Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers
• Demonstrated ability to act as a role model, exemplifying professionalism, integrity, and a commitment to excellence
• Enthusiastic / self‑motivated, ability to work on own and under pressure
• Flexible to changes in a dynamic environment

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.