Compliance Officer

Translation Empire PK; Rawalpindi Cantonment; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

An energy efficiency company in Rawalpindi is seeking a proactive Compliance Officer to oversee the preparation of property contracts. The role includes managing energy performance, ensuring compliance with regulations, and maintaining stakeholder relationships. Candidates should have strong communication skills and attention to detail. This is an on-site position offering a market-competitive salary.

Qualifications

• Proven experience in compliance or contracts administration.
• Excellent written and verbal skills.
• Ability to build relationships and manage expectations.

Responsibilities

• Prepare and manage property contracts for energy efficiency improvements.
• Check Energy Saving Trust ratings and report data.
• Develop relationships with property owners and contractors.

Skills

Compliance expertise

Communication skills

Attention to detail

Negotiation skills

Tools

Microsoft Office

Document management systems

Job description

About the Job: ECO - 4 (Energy company) is seeking a detail-oriented and proactive Compliance Officer to join our team. This role focuses on preparing and managing property contracts related to our energy efficiency improvement services.

Responsibilities:

• Prepare comprehensive property contracts that clearly outline the scope of energy efficiency improvements offered, including:
• Internal and external wall insulation
• Loft insulation
• Heating controls
• Ventilation systems
• Draught proofing
• Undercuts
• Accurately incorporate benefit descriptions and technical specifications into each contract
• Check and verify Energy Saving Trust (EST) ratings for each property and report relevant data to government authorities
• Review and monitor Energy Performance Certificates (EPCs) to ensure properties meet required standards
• Maintain up-to-date knowledge of government regulations and funding requirements related to energy efficiency improvements
• Develop strong working relationships with property owners, internal teams, contractors, Engineers and regulatory bodies
• Communicate clearly and effectively with all stakeholders to manage expectations and resolve conflicts where necessary
• Handling all incoming emails and calls related to property queries and prepare clear, informed responses to customers via emails, messages, etc
• Liaise with the Complaints Manager to update and manage complaints processes and procedures
• Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
• Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations
• Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise

Requirements:

Qualification and Experience:

• Proven experience in compliance, contracts administration, or energy efficiency programs
• Excellent written and verbal communication skills
• Demonstrated ability to build relationships and manage stakeholder expectations
• Effective conflict resolution and negotiation skills
• High level of attention to detail and accuracy in documentation
• Strong organizational and time-management skills
• Proficient in Microsoft Office and document management systems

Work mode: Work from Office.
Shift Time: Will be discussed
Location: Bahria Town Ph 7 Office.
Salary: Market Competitive.