Community Manager (Remote)

HR Ways; Pakistan; Remote; PKR 7,078,000 - 9,910,000; Full time

Job summary

A leading community management firm is seeking a passionate Community Manager to engage with users, create informative content, and provide personalized support. The ideal candidate has excellent communication skills, a strong understanding of social media, and can work independently. This role offers remote work flexibility and a collaborative team environment.

Qualifications

• Minimum of 1 to 2 years of experience.
• Strong leadership and team management skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Actively engage with community members on various platforms.
• Write engaging and informative content for users.
• Conduct one-on-one Zoom calls with customers.

Skills

Excellent written and verbal communication skills

Strong understanding of social media platforms

Experience with content creation tools

Ability to work independently and as part of a team

Passion for technology

Tools

Canva

Video editing software

Figma

Loom

Job description

Overview

The company is a leading platform that empowers businesses to create and deploy intelligent chatbots. We’re seeking a passionate and creative Community Manager to join our team and help build and nurture a thriving community of users.

Responsibilities

• Community Management:
  • Actively engage with our community members on various platforms (forums, social media, etc.)
  • Respond to inquiries, provide support, and foster a positive community atmosphere
  • Moderate discussions and ensure that they remain respectful and on-topic
• Content Creation:
  • Write engaging and informative content, including blog posts, articles, and social media updates
  • Create product videos, tutorials, and demos to educate and excite our community
  • Develop comprehensive help documentation to assist users in effectively utilizing our platform
• Customer Interaction:
  • Conduct one-on-one Zoom calls with customers to address their needs and provide personalized support
  • Engage in live chats to answer questions and resolve issues in real-time
• Product Updates:
  • Regularly communicate new product features, updates, and enhancements to the community
  • Gather feedback from users to help improve our products and services

Qualifications

• Excellent written and verbal communication skills
• Strong understanding of social media platforms and community management best practices
• Experience with content creation tools (e.g., Canva, video editing software, Figma, Loom)
• Ability to work independently and as part of a team
• Passion for technology and a desire to help others

Experience

• Minimum of 1 to 2 years of experience
• Strong leadership and team management skills
• Strong analytical and problem-solving skills
• Ability to work under pressure and manage multiple priorities

Other Details

• Experience: 2+ years
• Work Timings: 10 AM - 7 PM
• Work Days: Monday - Friday
• Work Mode: Remote work flexibility
• Location: Pakistan

About HR Ways

HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150+ Employers ranging from the world\'s biggest SaaS Companies to the most competitive Startups. Find out more at www.hrways.co