Commercial Business Analyst

S&P Global; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading financial services provider is seeking a candidate for a role focused on optimizing workflows and business processes. You will define requirements, manage multiple projects, and utilize techniques like automation and data visualization tools. Strong communication skills and a bachelor's degree in a relevant field are essential for this position, which also offers a range of benefits to support career growth and personal wellbeing.

Benefits

Health & Wellness coverage

Generous time off

Access to learning resources

Financial wellness programs

Family-friendly perks

Qualifications

• 2-4 years of relevant experience in business processes.
• Strong understanding of database concepts and CRM platforms.
• Experience in process mapping and iterative solution development.

Responsibilities

• Define requirements and optimize business processes.
• Document current and evolving business processes.
• Regularly assess existing processes for improvements.
• Conduct research and gather requirements from stakeholders.
• Manage multiple projects and assignments simultaneously.
• Facilitate communication between teams.
• Utilize data visualization tools for insights.
• Support commercial teams with CRM knowledge.

Skills

Data visualization tools (Power BI, Tableau)

Basic SQL query skills

Workflow improvement

Strong written and verbal communication skills

Education

Bachelor's Degree in business, information systems, or related field

Tools

Power BI

Tableau

Job description

About the Role

Grade Level (for internal use): 09

The Team

This position is in the Sustainable1 Commercial Enablement team which plays an integral role in identifying requirements, designing frameworks and process management to empower our commercial teams to excel in their workflows. We work at the intersection of business operations, project management, and technical solution implementation, providing the backbone for commercial effectiveness and growth.

Responsibilities and Impact

• Workflow Optimization: Define requirements and optimize crucial data sets and business processes that underpin the efficiency of our commercial operations. This involves both day‑to‑day management and ongoing improvement initiatives. Seek approaches to leverage automation and AI tools. Leverage technical skills to translate business requirements into effective workflows and frameworks.
• Process Documentation: Document current and an evolving portfolio of business processes, particularly as it relates to our integration within Commodity Insights. Take ownership of these processes, ensuring they are adapted, refined, or newly constructed as business needs evolve. Serve as the point‑of‑contact on Sustainable1 Commercial processes.
• Iterative Process Improvement: Regularly assess and iterate existing processes and data flows, employing a continuous improvement mindset. Identify bottlenecks, inefficiencies, and opportunities for process optimization to deliver superior outcomes for commercial teams.
• Research and Stakeholder Collaboration: Conduct thorough research and requirements gathering among a diverse group of stakeholders—sales, relationship management, commercial leadership, marketing, and business operations—to identify enablement frameworks & workflows that enhance commercial capacity.
• Concurrent Project Management: Manage multiple projects and assignments simultaneously. Flexibility and adaptability are key, as new needs and responsibilities may arise with little notice. Serve as a point of contact on various integration initiatives.
• Communication and Coordination: Serve as a point of contact between commercial teams and technical resources, facilitating clear and effective communication. Coordinate with cross‑functional teams to ensure alignment and successful delivery of project goals.
• Data Visualization and Reporting: Utilize data visualization tools such as Power BI to produce actionable insights for commercial stakeholders. Build and maintain dashboards and reports that inform decision‑making. Apply basic SQL query‑building skills to extract and manipulate data from relational databases.
• CRM Knowledge: Leverage your understanding of Customer Relationship Management (CRM) systems to support commercial teams, aligning data and process improvements with CRM functionalities and best practices.

Basic Required Qualifications

• Bachelor’s Degree in business, information systems, data science, computer science, engineering, or related field.
• Professional Experience: 2‑4 years of relevant experience related to business processes, preferably in a commercial or business enablement environment.
• Technical Proficiency: Demonstrable experience with data visualization tools (Power BI or Tableau required). Ability to build and modify basic SQL queries. Solid understanding of database concepts, schema structure, and CRM platforms.
• Process Design and Improvement: Experience in process mapping, workflow improvement, and iterative solution development. Familiarity with design thinking or similar methodologies is highly valued.
• Communication: Strong written and verbal communication skills. Ability to clearly convey technical concepts to non‑technical audiences and facilitate productive discussions among diverse stakeholders.

Additional Preferred Qualifications

• Project Management: Proven track record of managing concurrent assignments and delivering projects in a timely manner. Ability to prioritize effectively and adapt to changing requirements.
• Analytical and Research Skills: Excellent ability to conduct qualitative and quantitative research, gather requirements, and synthesize findings into actionable recommendations.

About Sustainable 1

S&P Global’s centralized source for sustainability intelligence, Sustainable1 offers comprehensive coverage of global markets combined with sustainability products, insights and solutions from across our divisions to help customers assess risks, uncover opportunities and inform long‑term sustainable growth. Companies, governments and institutions worldwide look to us for in‑depth data, and well‑informed points of view on critical topics like energy transition, climate resilience, positive impact, and sustainable finance. The breadth and depth of our knowledge and experience go deep on the details that define the big picture so customers can act with conviction.

For more information, visit www.spglobal.com/sustainable1.

Benefits

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.