Client Success Manager

Viral Distributors; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading distributor in Lahore is seeking a Client Success Manager to manage client relationships and ensure satisfaction. The role involves acting as the primary contact for clients, conducting business reviews, and working with internal teams for timely order fulfillment. Candidates should have 4-5 years of experience in client management, problem-solving skills, and proficiency in CRM tools. The company offers competitive benefits including medical insurance and performance incentives.

Benefits

Medical Insurance

Monthly performance-based incentives

Company-sponsored trips and dinners

On-duty meals and tea/coffee

Qualifications

• Minimum 4–5 years of experience as a Client Success Manager or similar role in e-commerce.
• Strong understanding of client success principles and customer-first mindset.
• Experience working with US-based clients preferred.

Responsibilities

• Act as the primary contact for assigned clients.
• Build long-term relationships with retail partners.
• Conduct regular business reviews with clients.

Skills

Customer relationship management

Problem-solving

Communication

Negotiation

Organizational skills

Tools

MS Office

CRM systems

Job description

Job Description

The Client Success Manager will be responsible for nurturing & fostering strong client relationships/partnerships, ensuring high levels of satisfaction, and driving sustainable business growth. This role is key in delivering exceptional service, timely support, and continuous value to our retail partners across all product categories. This role demands strong client handling/customer service skills, organizational prowess, and the ability to excel in a fast‑paced environment while working autonomously.

• Act as the primary point of contact for assigned clients, ensuring smooth communication and support.
• Build and maintain strong long‑term relationships with retail partners.
• Understand customer needs, identify opportunities for cross‑selling and upselling.
• Coordinate with internal teams (Sales, Operations, Supply Chain, Logistics) to ensure timely order fulfillment and issue resolution.
• Monitor client performance metrics and ensure alignment with revenue and growth goals.
• Conduct regular business reviews with clients to evaluate product performance and identify improvement areas.
• Handle escalations and ensure quick resolution of customer concerns.
• Maintain accurate records of customer interactions and feedback in CRM tools.
• Execute retention strategies to minimize churn and maximize profitability.
• Stay updated on market trends and competitor activities to support strategic decisions.

Job Timings

5:00 PM to 2:00 AM (PKT)
Working Days: Monday to Friday
Work Location: On-site — Lake City, Lahore

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind.

Comprehensive Benefits package

At Viral Distributors, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. Along with Growth and learning opportunities in a fast‑paced global environment we also offer;

• We offer the highest-paid, dollar‑pegged monthly remuneration.
• Medical Insurance
• 10 Annual Leaves, 5 Casual Leaves, 5 Sick Leaves
• Monthly Performance based incentives
• Employee of the month incentive
• Birthday and Wedding Allowances
• Company Sponsored Trips & Dinners
• On‑Duty Meals & Tea/Coffee
• 5 working days (Sat & Sun Off)

Contact Us

Drop resumes at email:

Job Specification

Requirements:

• Minimum 4–5 years of proven experience as a Client Success Manager, Account Manager, or in a similar role within an e‑commerce environment.
• Strong understanding of the Client success principles and customer‑first mindset.
• Excellent communication, negotiation, and relationship‑building skills with the ability to engage effectively with Clients and internal teams.
• Problem‑solving mindset with the ability to navigate with a focus on details the complex Client concerns/issues.
• Strong organizational and multitasking skills with a focus on details.
• Proficiency in MS Office and CRM systems.
• Experience working with US‑based clients (preferred).

Job Rewards and Benefits

Incentive Bonus,Leaves,Medical