Client Calling Representative

StudyWise; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A dynamic immigration advisory firm in Lahore is seeking a Client Calling representative. In this role, you will manage communication between clients and Visa Experts, schedule consultations, and provide customer service. Ideal candidates will have a bachelor's degree and strong communication skills. This position offers an opportunity to work in a fast-paced environment with impactful contributions to the company’s success.

Benefits

Personal Loans

Free online doctor consultations

Monthly engagement activities

Qualifications

• 0-1 year of experience in a client-facing role (e.g., customer service or client calling).
• Previous experience in immigration is a plus but not required.
• Basic understanding of skilled immigration processes is advantageous.

Responsibilities

• Contact clients & schedule consultations with Visa Experts.
• Engage potential clients and answer basic questions about immigration services.
• Assist clients with meeting preparations for Visa Experts.

Skills

Strong communication skills

Interpersonal skills

Organizational abilities

Time-management abilities

Education

Bachelor’s degree in sales, marketing, or relevant field

Job description

Job description

The Client Calling representative will be responsible for managing communication and scheduling between clients and skilled Visa Expert. This role will focus on contacting clients, arranging consultations, and supporting immigration advisors by ensuring that all necessary appointments and documentation are prepared in advance. The representative will also provide excellent customer service by addressing client inquiries and ensuring a smooth immigration advisory process.

Key Responsibilities:

• Contact clients & schedule consultations with Visa Experts based on client needs and availability.
• Engage potential clients, answer basic questions about immigration services.
• Serve as the first point of contact for clients seeking skilled immigration advice.
• Assist clients in preparing for their meetings with Visa Experts by providing details on necessary documents, timelines, and expectations.
• Relay client-specific information to advisors and ensure that the advisors are well prepared for each meeting.
• Maintain open communication between clients and advisors to ensure effective and timely service delivery.
• Provide a high level of customer service, addressing client concerns and questions with professionalism and empathy.
• Follow up with clients post-appointment to ensure they have the information and support needed for the next steps.

Requirements

• Education: A bachelor’s degree in sales, marketing, or relevant field
• Experience: 0-1 year of experience in a client-facing role (e.g., customer service, or Client calling)
• Previous experience in immigration is a plus but not required.
• Skills & Competencies: Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to handle multiple tasks and manage conflicting priorities.
• Basic understanding of skilled immigration processes and requirements is advantageous.

Benefits

• Opportunity to work in a fast-paced and dynamic environment.
• Make a real impact on the company's growth and success.
• Be part of a collaborative and supportive team.
• Personal Loans
• Free online doctor consultations
• Monthly engagement activities