Chat Support Executive - Night Shift

Atrium Solution; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A customer service company in Lahore is seeking a Chat Support Executive for the night shift. The successful candidate will assist customers through live chat, ensuring professional and empathetic interactions. Key requirements include excellent communication skills and prior experience in support roles. This position offers a competitive salary, performance incentives, and opportunities for career advancement.

Benefits

Competitive salary

Performance-based incentives

Paid training

Opportunities for career advancement

Qualifications

• Prior experience in chat or email support preferred.
• Comfortable working in a night shift schedule.
• Familiarity with CRM systems and chat tools is an advantage.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Maintain detailed and organized records of all customer interactions.
• Collaborate with internal teams to resolve ongoing issues efficiently.

Skills

Excellent written and verbal communication in English

Problem-solving abilities

Strong customer service orientation

Ability to multitask

Typing speed of 35+ WPM

Tools

CRM systems

Chat platforms

MS Office

Google Workspace

Job description

Job Description

We’re seeking a Chat Support Executive – Night Shift to join our dynamic customer experience team. In this role, you’ll be responsible for assisting customers through live chat, ensuring every interaction is handled with professionalism, empathy, and accuracy.

If you’re a great communicator, tech-savvy, and enjoy helping people, this is the perfect opportunity to grow your career in customer support.

Key Responsibilities

• Respond promptly to customer inquiries via live chat.
• Provide accurate product and service information to customers.
• Identify and elevate complex issues to the appropriate department.
• Maintain detailed and organized records of all customer interactions.
• Collaborate with internal teams to resolve ongoing issues efficiently.
• Strive to achieve individual and team performance targets (response time, satisfaction scores, etc.).

Requirements

• Prior experience in chat or email support preferred (BPO or customer service background is a plus).
• Excellent written English communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working in a night shift schedule.
• Ability to multitask and manage multiple conversations effectively.
• Familiarity with CRM systems and chat tools is an advantage.

What We Offer

• Competitive salary and performance-based incentives.
• Paid training and continuous learning opportunities.
• 1 fixed weekday off.
• Supportive and collaborative team environment.
• Opportunities for career advancement within the company.

Job Specification

• Excellent written and verbal communication in English
• Strong customer service orientation and empathy
• Typing speed of 35+ WPM with accuracy
• Problem-solving and critical-thinking abilities
• Ability to handle multiple chat conversations simultaneously
• Familiarity with CRM systems, chat platforms, or ticketing tools
• Basic computer literacy (MS Office, Google Workspace, etc.)
• Ability to work independently during night shifts
• Time management and attention to detail
• Calm and professional attitude under pressure

Job Rewards and Benefits

• Communication
• Incentive Bonus
• Leaves