Call Quality Analyst & Feedback Coach

Translation Empire; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading translation service provider is seeking a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions. The role includes analyzing calls, providing feedback, and supporting customer service improvement. Ideal candidates should have strong analytical skills and excellent communication abilities. Experience in call quality monitoring or customer service is preferred.

Qualifications

• Proven experience in call quality monitoring, customer service, or a similar role.
• Strong analytical skills and attention to detail.
• Ability to provide constructive feedback and coaching.

Responsibilities

• Monitor inbound and outbound calls to assess performance and service quality.
• Evaluate customer interactions based on accuracy and communication skills.
• Document call evaluations and maintain accurate records.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Call monitoring tools

CRM software

Job description

A leading translation service provider is seeking a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions. The role includes analyzing calls, providing feedback, and supporting customer service improvement. Ideal candidates should have strong analytical skills and excellent communication abilities. Experience in call quality monitoring or customer service is preferred.