Call QA Specialist - Elevate Support Quality

DRS Datatech BPO (Pvt) Ltd.; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading BPO services company in Islamabad is seeking a Call Evaluator to ensure quality in customer support operations. You will monitor customer interactions and assess agent performance based on established criteria, offering insights for improvement. Ideal candidates should have strong communication skills and a background in customer service. This role provides a great opportunity to enhance service delivery in a dynamic environment.

Qualifications

• Ability to assess agent performance based on predetermined criteria.
• Experience in a call center or customer service role is a plus.
• Knowledge of quality assurance practices is an advantage.

Responsibilities

• Monitor and evaluate customer interactions.
• Identify areas for improvement in agent performance.
• Maintain accurate records of evaluations and performance metrics.

Skills

Excellent communication skills

Analytical skills

Attention to detail

Problem-solving abilities

Ability to provide feedback

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

A leading BPO services company in Islamabad is seeking a Call Evaluator to ensure quality in customer support operations. You will monitor customer interactions and assess agent performance based on established criteria, offering insights for improvement. Ideal candidates should have strong communication skills and a background in customer service. This role provides a great opportunity to enhance service delivery in a dynamic environment.