Call Center Operations Manager

SPAN BPO; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading business process outsourcing company in Rawalpindi is seeking a Manager for the contact center to oversee daily operations, manage staffing, and ensure quality assurance. Candidates should have at least 3 years of experience in call center management and a strong understanding of marketing strategies. This role involves significant interaction with internal and external stakeholders.

Qualifications

• Minimum of 3 years in call center operations and management.
• Comprehensive understanding of marketing strategies.
• Experienced in appointment scheduling and registration.

Responsibilities

• Oversee daily operations of the contact center.
• Ensure adherence to staffing and scheduling protocols.
• Interact with internal and external stakeholders.

Skills

Staffing and schedule adherence

Training and quality assurance

Call center operations management

Job description

Manager is responsible for the daily operation of the department Contact center, including business objectives, performance and resource management.

Specific responsibilities include staffing and schedule adherence, training, quality assurance, provider schedule template review and protocol development and maintenance.

Significant interaction with internal and external stakeholders and other parties.

Job Specification

Qualifications:

3 years of experience in practice manager of service lines or call center operations and management techniques.

Entails comprehensive understanding of marketing strategies, appointment scheduling and registration, call center operations and management practices.

Information Services - Rawalpindi, Pakistan