Call Center Agent (Evening)

Tosanoides; Islamabad Capital Territory; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

An IT services company in Islamabad is seeking an experienced Evening Call Center Agent to provide exceptional customer support for accounting inquiries. The remote position requires candidates to be available during the evening shift. Responsibilities include handling calls, supporting clients, and documenting interactions. Ideal candidates have at least one year of experience in customer service and strong communication skills.

Qualifications

• Minimum 1 year of experience in a call center or customer service role.
• Strong communication and interpersonal skills; good spoken English required.
• Basic knowledge of accounting principles is a plus.

Responsibilities

• Handle inbound and outbound calls related to accounting inquiries.
• Provide accurate information and support to clients.
• Document customer interactions in Excel and CRM systems.
• Collaborate with team members to resolve issues efficiently.
• Maintain high levels of customer satisfaction.

Skills

Communication skills

Interpersonal skills

Time management

Basic accounting knowledge

Proficiency in MS Office (Excel)

CRM software knowledge

Tools

MS Office (Excel)

CRM software

Job description

Job Description: Join Tosanoides, an IT services company in Rawalpindi specializing in accounting. We are seeking an experienced Evening Call Center Agent to provide exceptional customer support and assist clients with accounting inquiries. This is a remote position; candidates must be available during the scheduled evening shift and committed to working during assigned hours.

Overview

Tosanoides is located in Islamabad / Rawalpindi and offers remote work options in the evening.

Responsibilities

• Handle inbound and outbound calls related to accounting inquiries.
• Provide accurate information and support to clients.
• Document customer interactions in Excel and CRM systems.
• Collaborate with team members to resolve issues efficiently.
• Maintain high levels of customer satisfaction.

Job Specification

Required Skills

• Minimum 1 year of experience in a call center or customer service role.
• Strong communication and interpersonal skills; good spoken English required.
• Basic knowledge of accounting principles is a plus.
• Proficient in MS Office (Excel) and CRM software.
• Ability to work independently and manage time effectively.