Call Agent For Real Estate Digital Marketing

Property Channel; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A real estate marketing firm in Lahore is seeking a confident Call Agent to manage leads, communicate with clients, and convert inquiries into appointments. You'll handle high call volumes, follow up efficiently, and help drive property sales. This role offers competitive salary, comprehensive training, and a dynamic work environment.

Benefits

Competitive fixed salary

Performance-based incentives

Comprehensive training and ongoing development opportunities

Qualifications

• Excellent verbal communication and interpersonal skills.
• Ability to manage a high-volume workload and maintain attention to detail.
• Familiarity with CRM systems and call center software is an advantage.
• Previous experience in a call center, telemarketing, or customer service role is preferred.
• A positive attitude, resilience under pressure, and a strong work ethic.

Responsibilities

• Handle up to 200 new leads daily, ensuring prompt and professional initial contact.
• Make an initial 5-minute call per lead followed by 1–2 minute follow-up calls.
• Engage leads with scheduled WhatsApp messages.
• Accurately log call outcomes and update lead statuses in CRM.
• Address inquiries and resolve issues effectively.

Skills

Verbal Communication

Active Listening

Confidence & Professionalism

Persuasive Selling

Relationship Building

Cold Calling Experience

Follow-up Management

Negotiation Skills

Target-Oriented Approach

Multitasking Ability

Tools

CRM Software

WhatsApp Marketing

Job description

We are seeking a confident and dynamic Call Agent to join our real estate digital marketing team. In this role, you will be the first point of contact for potential clients, responsible for initiating conversations, following up with leads, and helping convert inquiries into appointments. Your role is crucial in ensuring that our high-volume lead system runs smoothly and efficiently.

Key Responsibilities

• Lead Management: Handle up to 200 new leads daily, ensuring prompt and professional initial contact.
• Outbound Calling: Make an initial 5-minute call per lead followed by 1–2 minute follow-up calls as needed.
• WhatsApp Follow-ups: Engage leads with scheduled WhatsApp messages throughout their journey until a visit is confirmed.
• Data Entry: Accurately log call outcomes, update lead statuses, and maintain records in our CRM system.
• Customer Support: Address inquiries and resolve any issues effectively to maintain high customer satisfaction.
• Team Collaboration: Work closely with the sales and marketing teams to ensure seamless lead transitions and timely follow-ups.

Job Requirements

• Excellent verbal communication and interpersonal skills.
• Ability to manage a high-volume workload and maintain attention to detail.
• Familiarity with CRM systems and call center software is an advantage.
• Previous experience in a call center, telemarketing, or customer service role is preferred.
• A positive attitude, resilience under pressure, and a strong work ethic.
• Availability during our standard work hours (10:00 AM – 6:00 PM) with a structured break schedule.
• Competitive fixed salary plus performance-based incentives.
• Comprehensive training and ongoing development opportunities.
• A supportive and dynamic work environment.
• An opportunity to be part of an innovative project in the real estate digital marketing sector.

Requirements & Skills

• Strong Verbal Communication – Ability to speak clearly and persuasively.
• Active Listening – Understanding client needs and responding appropriately.
• Confidence & Professionalism – Sound polite yet persuasive on calls.
• Persuasive Selling – Ability to convince leads to book appointments.
• Relationship Building – Engaging leads for long-term interaction.
• Cold Calling Experience – Ability to initiate and lead conversations.
• Follow-up Management – Keeping leads engaged over time.>
• Negotiation Skills – Encouraging potential buyers to take action.
• Target-Oriented Approach – Meeting daily lead-handling targets.
• Technical & Software Skills:
• CRM Software Proficiency – Updating and managing lead status.
• WhatsApp Marketing – Sending scheduled messages to engage leads.
• Basic Data Entry & Record-Keeping – Ensuring accurate reporting.
• Familiarity with Digital Marketing Concepts – Understanding online lead generation.
• Time Management & Productivity:
• Multitasking Ability – Managing multiple leads and tasks efficiently.
• Time Management – Handling 200 leads daily within an 8-hour shift.
• Adaptability & Quick Learning – Adjusting to changing strategies.
• Behavioral & Work Ethics:
• Problem-Solving Attitude – Thinking on your feet to handle tough situations.
• Patience & Resilience – Dealing with rejection and continuing with enthusiasm.
• Teamwork & Coordination – Collaborating with the marketing & sales team.

These skills will ensure that you attract the right candidate—someone who can handle high call volumes, follow up efficiently, and drive real estate conversions.

Take your career to the next level—apply now and be a part of our transformative journey!