Brand-Aligned CX Email Specialist

JAZZ; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading telecommunications company in Lahore is seeking a Specialist Communication – CX to ensure the excellence of customer communication. The ideal candidate should have a Bachelor's degree and 1–3 years of experience in customer service. Key responsibilities include managing customer emails and ensuring compliance with service standards, while the candidate should possess excellent English and Urdu writing skills. This role is essential in delivering a seamless customer experience and fostering satisfaction and retention.

Benefits

Visionary leadership

Unique professional culture

Continuous learning and development

Qualifications

• 1–3 years of experience in customer service, preferably in digital or written communication roles.
• Ability to multitask, prioritize, and work effectively under deadlines.

Responsibilities

• Manage and respond to customer emails received through official CX communication channels.
• Analyze each customer query or complaint to identify the root cause.
• Ensure compliance with data privacy, confidentiality, and regulatory requirements.

Skills

Excellent written English

Excellent written Urdu

Strong analytical skills

Problem-solving abilities

Customer-centric mindset

Education

Bachelor’s degree in Business, Communications, or related field

Job description

A leading telecommunications company in Lahore is seeking a Specialist Communication – CX to ensure the excellence of customer communication. The ideal candidate should have a Bachelor's degree and 1–3 years of experience in customer service. Key responsibilities include managing customer emails and ensuring compliance with service standards, while the candidate should possess excellent English and Urdu writing skills. This role is essential in delivering a seamless customer experience and fostering satisfaction and retention.