Back Office - Fulfillment & Customer Support Associate

Bargainhunt.pk; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An e-commerce brand in Lahore is seeking an enthusiastic customer support team member to handle order confirmations, manage fulfillment, and provide support via various channels. The ideal candidate should have a minimum of an intermediate degree and confident communication skills in Urdu. This position requires working on-site at their Valencia Town office, with attractive salary packages based on skills and experience. Female candidates are especially encouraged to apply.

Benefits

Training and mentorship from an experienced business owner

Supportive women-led work culture

Long-term growth opportunity

Incentive bonus

Qualifications

• Must be responsible, punctual, and eager to learn.

Responsibilities

• Handle order confirmation calls to customers.
• Manage order fulfillment and courier coordination.
• Organize inventory records and assist with stock tracking.
• Provide customer support via WhatsApp, phone, and social media.
• Assist with basic data entry, reporting, and admin tasks.

Skills

Confident communication skills in Urdu

Basic English communication skills

Familiarity with e-commerce or customer service

Education

Intermediate or Bachelor’s degree

Job description

Job Description

Important:

This is NOT a work-from-home job.

You will be working from our physical home-office in Valencia Town, Lahore.

Please only apply if you live in Lahore and can commute daily to our office.

Company Overview

We’re a fast-growing online e-commerce brand based in Valencia Town, Lahore, run by a passionate female entrepreneur. Our mission is to deliver comfort, style, and quality to customers nationwide — all while empowering women and creating flexible work opportunities.

Job Description & Responsibilities

We’re looking for an educated, enthusiastic, and detail-oriented person to join our small but dynamic team. You’ll help manage our back office and customer support operations from home.

Key Responsibilities

Handle order confirmation calls to customers.

Manage order fulfillment and courier coordination.

Organize inventory records and assist with stock tracking.

Provide customer support via WhatsApp, phone, and social media.

Assist with basic data entry, reporting, and admin tasks.

Qualifications / Experience Required

Intermediate or Bachelor’s degree (minimum).

Confident communication skills in Urdu (basic English a plus).

Familiarity with e-commerce or customer service preferred — training will be provided.

Must be responsible, punctual, and eager to learn.

Location: Physical home-office in Valencia Town, Lahore
Not a remote / work-from-home role
Timings: 1:00 PM – 9:00 PM (Monday to Saturday)

On-Site (Valencia Town, Residence Based Home Office )

Must be based in Lahore, ideally near Valencia Town for occasional in-person handovers.

Timings:
1:00 PM – 9:00 PM (Monday to Saturday)

Salary Range:
Attractive salary package for the right candidate, based on skills and experience.

Benefits

Training and mentorship directly from an experienced business owner

Supportive women-led work culture

Long-term growth opportunity

Preference:
Remale candidates are especially encouraged as this is a women-led business.

Job Specification

• Customer Support
• Phone Support
• Order Fulfillment
• Dispatch Support
• Social Media Posting
• Maintaining Stocks and inventory

Job Rewards and Benefits

Communication, Incentive Bonus, Leaves