Associate Manager - Customer Success

CureMD; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A healthcare technology firm in Pakistan is seeking an Associate Manager - Customer Success to oversee operations and ensure project management success. The ideal candidate will have a Bachelor's degree and 3–4 years of experience, excelling in leadership and communication. This role offers a competitive salary, bonuses, and extensive health benefits, contributing to impactful healthcare solutions.

Benefits

Competitive salary

Bi-annual bonus

Company-sponsored vehicle financing

Interest-free loans

Comprehensive health coverage

In-house daycare facility

Company-sponsored trainings

Qualifications

• 3–4 years of experience in project management or team leadership.
• Strong multitasking, delegation, and technical familiarity.
• Excellent communication and interpersonal skills.

Responsibilities

• Convert project backlogs into a sprint board with 90% on-time delivery.
• Implement RACI matrices and maintain individual utilization.
• Schedule department performance sessions.

Skills

Project management

Team leadership

Multitasking

Excellent communication

Stakeholder management

Education

Bachelor’s degree in Computer Science or Project Management

Job description

Job Overview

The Associate Manager - Customer Success plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.

Job Responsibilities

• Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.
• Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.
• Schedule bi-weekly “department performance” sessions, ensuring every team member leads at least one session within 3 months.
• Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.
• Publish project status and risk dashboards every Wednesday by 4 p.m. EST.

Qualifications

• Candidates should have a Bachelor’s degree in Computer Science or Project Management; foreign education is a plus.
• They should possess 3–4 years of experience in project management or team leadership, with strong multitasking, delegation, and technical familiarity.
• Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.

Compensation and Benefits

💰 Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.
• Fuel Card.
• Cellular Allowance.

🏥 Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

🤝🏻 Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

📚 Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.