Assistant Operations Manager

Translation Empire; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading translation and localization company is seeking a dynamic manager to oversee a department of 50 to 60 people. This role involves managing operations, implementing customer service standards, and fostering a performance-driven work environment. The ideal candidate must hold a BBA or MBA, possess excellent English communication skills, and have a track record of leadership and project management. Competitive compensation and growth opportunities are offered.

Qualifications

• Graduate degree preferred, preferably BBA or MBA.
• Excellent English communication skills.

Responsibilities

• Manage a department of 50 to 60 people.
• Monitor customer service standards.
• Conduct meetings for staff development.
• Develop a performance-driven team.
• Ensure execution of company policies.

Skills

Leadership skills

Team management

Project management

Communication skills

Process creation and improvement

Education

Bachelor's in Business Administration (BBA) or MBA

Job description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Their leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and its completion on time.
• Developing a performance driven team who can achieve their assign targets.
• Creating a professional work environment where individuals are treated equally and fairly.
• Implementation of company policies & procedures.
• Time to time reviews of KPI’s, performance analysis and workable areas.
• Training need analysis and development of the staff for next level roles.
• Focus for operations improvement and business development.
• Process creation and improvement for the best interest of the business.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Skills Required

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• International recruitment, customer support & services, business operations, call center operations, and project management.