Assistant Operations Manager

Translation Empire PK; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading translation company is seeking a department manager in Islamabad to oversee a team of 50-60 individuals. The role includes establishing customer service standards, conducting staff meetings, and enhancing operational efficiencies. Candidates should hold a degree and possess strong leadership and communication skills, along with 5-8 years of relevant experience managing teams in customer support and project management.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Minimum 5 to 8 years of experience in managing teams and departments.

Responsibilities

• Manage and handle a department of 50 to 60 people.
• Establish and monitor customer service standards.
• Conduct progress and development meetings with staff.
• Train staff for next level roles.
• Focus on operations improvement and business development.

Skills

Leadership skills

Team management

Project management

Situation handling

Solution provider

Excellent English communication

Education

BBA/MBA preferred

Job description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities:

• Manage/handle a department of 50 to 60 people
• Smart execution of department operations within given resources. Their leave and shift management
• Enablement of resources for efficient executions as per their roles and responsibilities
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
• Conducting progress and development meetings with staff
• Strong follow up for on-going projects and its completion on time
• Developing a performance driven team who can achieve their assign targets
• Creating a professional work environment where individuals are treated equally and fairly
• Implementation of company policies & procedures
• Time to time reviews of KPI's, performance analysis and workable areas
• Training need analysis and development of the staff for next level roles
• Focus for operations improvement and business development
• Process creation and improvement for the best interest of the business
  
  

Requirements

Qualification:

• Must be graduate with BBA/MBA preferred
• Excellent English communication skills
  
  

Skills Required:

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider
  
  

Experience Required:

• Minimum 5 to 8 years of experience required
• Managing different teams and department
• International recruitment, customer support & services, business operations, call center operations, and project management
  
  

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