AI Training: Customer Service Specialist (Remote)

SME Careers; Pakistan; Remote; PKR 3,051,000 - 7,628,000; Part time

Job summary

SME Careers seeks a Customer Service SME for an hourly, remote contractor role to help create natural, human-enacted conversations for AI training datasets. You will apply client communication, issue resolution, and CRM experience to reflect real-world interactions used to train speech-to-speech AI agents.

You will develop training content, evaluate AI responses, and test models for accuracy and bias, ensuring robust data quality across use cases.

Qualifications

• Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
• 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
• 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
• Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
• Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
• Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.

Responsibilities

• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.

Skills

Customer Service

AI Training

Communication

Education

Bachelor's degree

Job description

SME Careers seeks a Customer Service SME for an hourly, remote contractor role to help create natural, human-enacted conversations for AI training datasets. You will apply client communication, issue resolution, and CRM experience to reflect real-world interactions used to train speech-to-speech AI agents.

You will develop training content, evaluate AI responses, and test models for accuracy and bias, ensuring robust data quality across use cases.