AI ML Engineer

Premier LLC; Lahore; Hybrid; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Medical coverage (IPD)

Life insurance

Provident Fund

Employee Old Age Benefits (EOBI)

Paid leaves (Annual, Casual, Sick, M/B

Hajj, Bereavement

Job summary

Premier LLC in Lahore is seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents for real-world customer interactions.

You will develop conversational intelligence, including dialogue flows, intent understanding, and response generation, while collaborating with QA and testing teams to ensure high-quality user experiences.

Qualifications

• 3+ years in AI/ML engineering focusing on Conversational AI systems.
• Hands-on with ChatGPT/OpenAI APIs, Dialogflow, Amazon Lex or similar.
• Strong understanding of dialogue management and context handling.
• Proficiency in Python and experience with APIs/integrations.

Responsibilities

• Design, develop, and maintain conversational AI systems for voice and chat use cases.
• Implement and optimize dialogue management, intent classification, and entity extraction.
• Build and refine conversation flows, prompts, and fallback logic.
• Integrate AI agents with contact center and CCaaS platforms.
• Analyze conversation data to improve accuracy and naturalness.
• Collaborate with QA, testing, and product teams to address edge cases.

Skills

Conversational AI

Python

API Integrations

Cross-functional teamwork

Education

Bachelor's degree in CS/Engineering/Math

Tools

OpenAI APIs

Dialogflow

Postman

Job description

Job Description:

About The Role

We are seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents used in real-world customer interactions. This role focuses on developing conversational intelligence, including dialogue flows, intent understanding, and response generation, while collaborating closely with QA and conversational testing teams to ensure high-quality user experiences.

Key Responsibilities

• Design, develop, and maintain conversational AI systems for voice and chat use cases.
• Implement and optimize intent classification, entity extraction, and dialogue management.
• Build and refine conversation flows, prompts, fallback logic, and escalation strategies.
• Integrate conversational AI with contact center and communication platforms (e.g., voice, chat, CCaaS).
• Analyze conversation data and user interactions to improve accuracy, relevance, and naturalness.
• Collaborate with Conversational AI Testing, QA, and Product teams to address edge cases and behavioral gaps.
• Support deployment, monitoring, and iteration of AI agents in production environments.
• Contribute to technical documentation and conversational AI best practices.

Required Skills & Experience

• 3+ years of experience in AI/ML engineering, with a focus on Conversational AI systems.
• Hands-on experience with ChatGPT / OpenAI APIs, Dialogflow, Amazon Lex, or similar platforms.
• Strong understanding of conversational AI architecture, including dialogue management and context handling.
• Proficiency in Python and experience working with APIs and integrations.
• Experience designing and implementing conversation flows and prompts.
• Ability to work effectively in cross-functional teams.

Preferred Experience

• Working knowledge of NLP concepts (intent recognition, entity extraction, embeddings).
• Exposure to voice AI, speech recognition, or IVR systems.
• Experience supporting or collaborating on conversational AI testing and validation.
• Familiarity with API testing tools (Postman) and basic automation concepts.
• Experience with contact center AI or CCaaS platforms.

Training & Support

We provide hands-on training on our Conversational AI stack, tools, and deployment processes. Engineers with strong foundations and a willingness to learn are encouraged to apply.

What We Offer

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives

Location

NASTP, Cantt, Lahore.

Work Module

Hybrid

Shift

EST