AI Conversation Designer: Build Next-Gen Customer Dialogs

ibex; Lahore; On-site; PKR 1,500,000 - 2,500,000; Full time

Job summary

A technology company in Lahore is seeking an AI Agent Conversation Designer/Engineer to enhance customer experiences via intelligent virtual agents. The role involves crafting engaging conversations, collaborating with teams, and utilizing bot development tools like Google Dialogflow and AWS Lex. A Bachelor’s in a related field and 3+ years of relevant experience are required. This position offers a unique opportunity to innovate in customer service automation.

Qualifications

• 3+ years of experience in conversation design, chatbot development, or NLP engineering.
• Proficiency in one or more bot development platforms.
• Understanding of machine learning and natural language understanding principles.

Responsibilities

• Design and optimize conversational experiences across text, voice, and multimodal AI agents.
• Collaborate with teams to define intents, utterances, and dialogue flows.
• Analyze conversational data to improve agent performance.

Skills

Conversational design

Chatbot development

NLP engineering

Problem-solving

Collaboration

Communication

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Google Dialogflow

AWS Lex

Rasa

Kore.ai

Python

JavaScript

Job description

A technology company in Lahore is seeking an AI Agent Conversation Designer/Engineer to enhance customer experiences via intelligent virtual agents. The role involves crafting engaging conversations, collaborating with teams, and utilizing bot development tools like Google Dialogflow and AWS Lex. A Bachelor’s in a related field and 3+ years of relevant experience are required. This position offers a unique opportunity to innovate in customer service automation.