Administration Assistant

International Business Resources; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A logistics support firm in Rawalpindi is seeking an Administration Assistant to coordinate transport operations for a UK partner. Responsibilities include scheduling deliveries, managing vehicle bookings, and maintaining effective communication with drivers and clients. Ideal candidates will have strong English communication skills and proficiency in Google Sheets or Excel, along with excellent organizational abilities. The role requires working the afternoon shift starting at 16:00 PKT.

Qualifications

• Strong command of English required.
• Ability to work the afternoon shift starting at 16:00 PKT.

Responsibilities

• Scheduling and allocating delivery jobs.
• Booking containers and coordinating deliveries.
• Maintaining communication with drivers and subcontractors.
• Providing customers with accurate estimated times of arrival.
• Using online platforms for bookings and declarations.
• Managing and tracking proof of deliveries.
• Monitoring driver compliance checks.
• Handling customer inquiries.

Skills

Strong communication skills

Proficient in email and communication tools

Skilled in Google Sheets and/or Microsoft Excel

High level of numeracy, literacy, and IT competency

Excellent organisational and time management skills

Customer-focused with strong interpersonal skills

Passionate and motivated to contribute

Education

Bachelor's degree (preferred)

Job description

International Business Resources, located in Rawalpindi, Punjab, Pakistan, provides administrative support services to international clients. One of our key partnerships is with a UK-based logistics company, and we are now looking to expand our team to support this ongoing contract.

Role Overview

As an Administration Assistant, you will be responsible for supporting our UK logistics partner by ensuring the smooth coordination of transport operations and maintaining effective communication with drivers, subcontractors, and customers.

Key Responsibilities

• Scheduling and allocating delivery jobs for upcoming days and weeks
• Booking containers from ports and coordinating deliveries to end customers
• Maintaining communication with drivers and subcontractors throughout the day
• Providing customers with accurate estimated times of arrival (ETAs)
• Using various online platforms for vehicle bookings and customs declarations
• Managing and tracking proof of deliveries
• Monitoring driver hours and conducting regular compliance checks
• Handling customer inquiries and maintaining relationships with existing clients
• Keeping internal records and databases updated
• Managing vehicle defect reporting and resolution processes
• Scheduling routine vehicle maintenance in line with company guidelines
• Covering staff absences as required
• Collaborating with other departments to ensure cost‑effective and efficient operations

Requirements & Skills

• Strong communication skills with excellent command of English
• Bachelor's degree (preferred)
• Proficient in email and communication tools
• Skilled in Google Sheets and/or Microsoft Excel
• High level of numeracy, literacy, and IT competency
• Excellent organisational and time management skills
• Customer‑focused with strong interpersonal skills
• Passionate and motivated to contribute to the team's success
• Ability to work the afternoon shift starting at 16:00 PKT