Account Support Associate - Rapid Innovation - Karachi

Ernst & Young Advisory Services Sdn Bhd; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading global consulting firm in Karachi is seeking an Account Support Associate to join their Business Support Services team. In this role, you will manage project plans and stakeholder expectations, work alongside high-level professionals, and coordinate risk management processes. Ideal candidates should have 1–2 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. Join us to develop future-focused skills and excel in a diverse, inclusive environment.

Benefits

Flexible work environment

World-class experiences

Diverse and inclusive culture

Qualifications

• 1–2 years of experience in account or project management, customer service, or a related support role.
• Strong verbal and written communication skills.
• High attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage stakeholder expectations and project communication.
• Take complete ownership of engagement economics.
• Collaborate with account team and business development.

Skills

Project management

Customer service

Communication

Analytical skills

Time management

Organizational skills

Collaboration

Education

Degree in Business Administration, Marketing, or Communication

Tools

Microsoft Office Suite

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As an Account Support Associate (ASA), you’ll be a key member of our Business Support Services (BSS) team. The ASA program supports a wide range of service lines (Assurance, Consulting, Tax, Strategy and Transactions), making this a great place to gain exposure to new skills and progress your career. You will work directly with high‑level client‑serving professionals (partners/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY’s key account client‑serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.

Your key responsibilities

• Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
• Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go‑to‑market strategy
• Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
• Collaborate with the account team, business development and resource management teams to achieve team goals
• Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements

Skills and Attributes for Success

• Minimum of 1–2 years of experience in account or project management, customer service, or a related support role
• A degree in Business Administration, Marketing, Communication, or a related field is preferred
• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills to interact effectively with clients and team members
• Strong analytical and problem‑solving abilities to address challenges proactively
• High attention to detail with the ability to manage multiple tasks accurately
• Strong organizational and time management skills to handle a high volume of work efficiently
• Client‑focused mindset with a commitment to delivering exceptional service and building long‑term relationships
• Collaborative team player with the ability to work effectively in a team environment

What we offer

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

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