Account Specialist

KAN Engineering & Services; Lahore; On-site; PKR 420,000 - 640,000; Full time

Job summary

KAN Engineering & Services in Karachi Division is seeking an Account Specialist to manage client accounts for generator sales and services, prepare quotations, track orders, and coordinate billing. You will liaise with finance, service and sales teams to support contracts, warranty docs, and after-sales service coordination, while maintaining accurate records.

You will monitor account performance, generate periodic reports, and help implement process improvements to enhance efficiency and

Qualifications

• Strong Account Management and Customer Service skills.
• Finance skills to support invoicing and basic reconciliation.
• Analytical skills to review data and identify trends.
• Clear verbal and written communication for internal and client interactions.
• Bachelor's degree in Business, Finance, Accounting or related field.
• Proficiency with MS Office, Excel, ERP software, and CRM tools.
• Experience in industrial products or power generation is an advantage.
• Ability to manage multiple accounts and meet deadlines.

Responsibilities

• Prepare quotations and track orders for generator sales and services.
• Coordinate billing processes and follow up on payments.
• Maintain accurate records in accounting and CRM systems.
• Collaborate with finance, service and sales teams on contracts and warranties.
• Generate periodic account performance reports and support process improvements.

Skills

Account Management

Customer Service

Finance

Analytical Skills

Communication

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Tools

MS Office

Excel

ERP software

CRM tools

Job description

Company Description

KAN Engineering & Services is a long-standing power solutions provider in Pakistan and an authorized dealer of John Deere (USA), MAN (Germany), and SCANIA (Sweden) generator systems. For over 16 years, the company has focused on delivering reliable diesel-fueled generator sets built to international standards, offering high efficiency, low fuel consumption, and global emissions compliance. KAN Engineering & Services prioritizes customer satisfaction through professional engineering support, a modern workshop facility, comprehensive parts inventory, and responsive mobile service teams for on-site troubleshooting. The company provides doorstep services, single-source warranties, and expert assistance in sizing and installing generators to meet diverse commercial and industrial power needs. Its culture is built on professionalism, technical excellence, and maintaining international quality standards of service.

Role Description

The Account Specialist is a full-time, on-site role based in the Karachi Division. This position is responsible for managing customer accounts related to generator sales and services, including preparing quotations, tracking orders, and coordinating billing and payment follow-ups. The role involves daily interaction with clients to address inquiries, resolve issues, and ensure high levels of customer satisfaction, while maintaining accurate records in accounting and customer relationship systems. The Account Specialist will collaborate with finance, service, and sales teams to support contract administration, warranty documentation, and after-sales service coordination. The role also includes monitoring account performance, generating periodic reports, and supporting process improvements to enhance efficiency and client experience.

Qualifications

• Candidates should possess strong Account Management and Customer Service skills to manage client relationships, handle inquiries, and ensure satisfaction.
• Candidates should possess solid Finance skills to support invoicing, payment tracking, and basic account reconciliation.
• Candidates should possess strong Analytical Skills to review account data, identify trends, and support decision-making.
• Candidates should possess effective Communication skills, including clear verbal and written communication for internal collaboration and client interactions.
• Relevant qualifications such as a bachelor’s degree in Business, Finance, Accounting, or a related field are preferred.
• Proficiency with MS Office (especially Excel), basic accounting or ERP software, and CRM tools is beneficial.
• Experience in industrial products, engineering services, or the power generation sector is an advantage.
• Ability to work in a fast-paced environment, manage multiple accounts, and meet deadlines with attention to detail.