Workplace Services Engineer

Optum, a UnitedHealth Group Company; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Job summary

Optum Philippines is seeking a Senior Endpoint Platform Engineer to lead enterprise endpoint design, deployment, and security. You will drive Windows OS lifecycle management, OS upgrades, and modern endpoint tooling like Intune, SCCM, and automation.

You will collaborate across Infrastructure, Network, Security, and Service Desk to ensure stable delivery for on‑site and hybrid environments, mentor teams, and contribute to the endpoint technology roadmap.

Qualifications

• 5+ years of experience in Endpoint Engineering, Desktop Engineering, or Workplace Services (SCCM and Intune).
• Hands-on Windows OS lifecycle management at scale.
• Experience supporting hybrid and remote workforces.
• Strong Microsoft Intune and modern management knowledge.
• Advanced PowerShell scripting and automation capability.
• Solid understanding of endpoint security principles and baselines.

Responsibilities

• Provide technical leadership and collaboration for endpoint engineering.
• Design, standardize, and maintain enterprise endpoint platforms (Windows and mobile).
• Manage OS deployment, provisioning, and enrollment workflows for modern workplace environments.
• Lead Windows OS lifecycle activities and major upgrades (e.g., Windows 11).
• Create and maintain SOPs, runbooks, and architectural documentation.
• Collaborate with Patch Management and InfoSec to remediate endpoint vulnerabilities.

Skills

Endpoint Engineering

Intune & Modern Management

PowerShell Scripting

Windows OS Lifecycle

Endpoint Security

Hybrid/Remote Workforce

Tools

SCCM / ConfigMgr

Tanium

Job description

Primary Responsibilities:

• Technical Leadership & Collaboration

  • Serve as a senior escalation point for complex endpoint and desktop engineering issues

  • Apply systems thinking, detailed diagnostics, and root‑cause analysis to resolve high-impact problems

  • Collaborate closely with Infrastructure, Network, Security, and Service Desk teams to ensure cohesive service delivery

  • Participate in change, release, and incident review processes to maintain platform stability

  • Influence and contribute to the endpoint technology roadmap and platform strategy

  • Mentor junior engineers and operational teams to elevate skillsets and delivery quality

• Documentation & Knowledge Management

  • Create and maintain SOPs, runbooks, engineering standards, and architectural documentation

  • Ensure operational documentation is accurate, scalable, and optimized for offshore teams

  • Support knowledge transfer initiatives across onshore/offshore delivery resources

• Endpoint Platform Engineering

  • Design, standardize, and maintain enterprise endpoint platforms including Windows and mobile devices

  • Manage OS deployment, provisioning, and enrollment workflows for modern workplace environments

  • Lead Windows OS lifecycle activities, including feature updates, version migrations, and major upgrades (e.g., Windows 11)

  • Maintain hardware standards including BIOS, firmware, and driver management

  • Ensure endpoint performance, reliability, and user experience at enterprise scale

• Security, Compliance & Vulnerability Management

  • Collaborate with Patch Management and InfoSec teams to remediate endpoint vulnerabilities

  • Implement and manage device compliance policies, secure baselines, and disk encryption standards

  • Support security initiatives by ensuring endpoint configurations align with corporate and regulatory requirements

• Automation & Tooling

  • Develop scripts and automated workflows (PowerShell preferred) to streamline operational tasks

  • Reduce manual processes through automation, AI-driven solutions, and standardization

  • Engineer and support solutions using Microsoft Intune and modern endpoint management platforms

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of experience in Endpoint Engineering, Desktop Engineering, or Workplace Services (SCCM and Intune)

• Solid hands‑on experience with Windows OS lifecycle management at scale

• Experience supporting hybrid and remote workforce environments

• Subject‑matter strength with Microsoft Intune and modern management technologies

• Advanced PowerShell scripting and automation capability

• Solid understanding of endpoint security principles and secure configuration baselines

Preferred Qualifications:

• Experience with SCCM / ConfigMgr

• Experience working within offshore/onshore delivery models.

• Exposure to Tanium or similar endpoint management/security platforms

• Advanced scripting experience (PowerShell, automation frameworks)

• Understanding of ITIL practices for incident, problem, and change manage

WHAT WE OFFER

• Market Competitive Pay Levels

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Fee Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together