Workforce Planning Officer

The Moment Group; Philippines; On-site; PHP 480,000 - 640,000; Full time

Job summary

The Moment Group is looking for a proactive Workforce Planning Officer in the Philippines to lead staffing plans, build insightful Excel dashboards, and drive efficient scheduling while aligning with store operations and labor cost targets.

You will collaborate with various brands, enforce workforce policies, and apply AI tools to streamline processes. Excellent communication and rapid learning skills are essential in a fast-paced environment.

Qualifications

• Intermediate MS Excel skills to build functional reports, dashboards, and analyze data efficiently.
• Familiarity with leveraging AI tools (e.g., ChatGPT, Gemini) to research, troubleshoot, and optimize workflows.
• Strong interpersonal and negotiation skills to liaise with store operations teams.
• Ability to enforce scheduling policies and maintain high output quality.

Responsibilities

• Develop staffing plans and schedules aligned with operational requirements.
• Prepare clear Excel reports and dashboards to monitor staffing trends, schedule adherence, and labor costs.
• Bridge between Workforce Planning and store Operations teams; explain and roll out workforce processes to store managers.
• Create and maintain accurate employee schedules and adjust in real time for absences or demand shifts.
• Identify opportunities to streamline workforce management processes and introduce AI-assisted improvements.

Skills

Excel Proficiency

AI Tool Competency

Assertive Communication

Resourcefulness

Detail-Oriented

Adaptability

Tools

ChatGPT

Gemini

Job description

Role Overview

The Workforce Planning Officer is responsible for strategically managing and optimizing workforce resources to ensure smooth operations, maximize employee productivity, and maintain cost efficiency. This role requires a resourceful, assertive, and agile professional who can build strong working relationships with store operations, clearly explain workforce processes, and ensure strict compliance with scheduling and attendance guidelines.

Key Responsibilities

1. Workforce Planning, Reporting & Dashboards

• Develop and implement staffing plans and schedules aligned with operational requirements.

• Prepare clear, functional MS Excel reports and dashboards to monitor staffing trends, schedule adherence, and labor costs.

• Utilize workforce analytics to provide actionable insights and recommendations for better resource allocation.

2. Operations Alignment & Stakeholder Management

• Act as a firm and clear bridge between Workforce Planning and store Operations teams (e.g., Manam and other brands).

• Effectively communicate, explain, and roll out workforce processes to store managers so expectations are fully understood and followed.

• Maintain strong boundaries and leadership authority as an Officer to ensure operations teams comply with established workforce policies without compromise.

3. Scheduling & Tracking

• Create and maintain accurate employee schedules ensuring optimal coverage during peak and off-peak periods.

• Adjust schedules in real-time to address absences, vacations, sudden demand shifts, or operational disruptions.

• Monitor and enforce strict adherence to work schedules, shift rules, and productivity targets.

4. Process Improvement & AI-Assisted Problem Solving

• Identify opportunities to streamline workforce management processes, scheduling efficiency, and attendance tracking.

• Leverage AI productivity tools (such as ChatGPT, Gemini, or Excel automation) in a smart, critical manner to solve operational challenges, automate tasks, and continuously improve output quality.

Required Skills & Qualifications

Hard Skills & Experience

• Excel Proficiency: Intermediate MS Excel skills—ability to build functional reports, basic dashboards, and analyze data efficiently.

• AI Tool Competency: Familiarity with leveraging AI tools (e.g., ChatGPT/Gemini) as a practical aid to research, troubleshoot, and optimize workflows smartly.

Soft Skills & Behavioral Attributes

• Assertive Communication: Excellent interpersonal and negotiation skills. Ability to speak firmly, clearly, and persuasively with store operations teams.

• Resourcefulness & Fast Learning: Strong common sense, quick cognitive adaptability, and the ability to learn on the job quickly without needing long training periods.

• High Attention to Detail & Clean Output: Takes pride in producing neat, accurate, and reliable reports and schedules.

• Adaptability & Resilience: Comfortable working in a fast-paced environment with shifting priorities and diverse operational personalities.