Workforce Manager - Team Leadership & Quality Improvement

ADP, Inc.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

The Manager provides effective management, direction and leadership to the team, assuming accountability to meet or exceed the region’s performance goals, especially in quality, client retention, productivity, implementation, and call management.

They provide vision and guidance to each Team Leader and associates, establish clear goals, communicate openly, develop tactical plans, coach through regular reviews, and ensure quality and productivity by collaborating with internal teams to deliver

Job description

The Manager provides effective management, direction and leadership to the team, assuming accountability to meet or exceed the region’s performance goals, especially in quality, client retention, productivity, implementation, and call management.

They provide vision and guidance to each Team Leader and associates, establish clear goals, communicate openly, develop tactical plans, coach through regular reviews, and ensure quality and productivity by collaborating with internal teams to deliver