Windows Infrastructure Support Analyst

The Citco Group; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Be part of a leading global org.

Educational support opportunities

Competitive salary & benefits

Career development

Job summary

The Citco Group of Companies is a worldwide group of independent financial service providers serving hedge funds and other clients. The Windows Infrastructure Support Analyst will provide Applications Support across divisions, handling tickets, documenting processes, and coordinating with vendors for issue resolution.

The role blends technical support with business operations, requiring proactive ownership and collaboration across IT and business teams in a fast-paced environment.

Qualifications

• Bachelor’s degree in technology or equivalent work experience.
• Minimum three years’ experience in applications and Windows infrastructure support (focus on Windows Servers and IIS).
• Experience with data management, SQL queries and data migration for reporting.

Responsibilities

• Administer and resolve support requests from the Service Desk.
• Develop and maintain knowledge of business applications supported.
• Prepare user documentation and upgrades for applications.
• Install client components on user machines and resolve related issues.
• Act as liaison between business users, technical support, and vendors.
• Participate in upgrade discussions and new functionality introductions.
• Provide information to aid troubleshooting performance issues.
• Assist in testing and release processes with business units.

Skills

Applications Support

Windows Infrastructure

SQL Queries

English Communication

Problem Solving

Team Collaboration

Education

Bachelor’s degree in technology

Tools

JIRA

Confluence

Oracle Fusion

Oracle EBS

Box

Job description

Windows Infrastructure Support Analyst

The Citco Group of Companies is a worldwide group of independent financial service providers serving the world's elite hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals. Citco companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions.

Position Description

The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S), to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.

Organizational Relationships

This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.

Principal Accountabilities

Applications Support

• Administer & resolve support requests coming from application users through Service Desk Ticketing System


• Develop and maintain a working knowledge of business applications that we support


• Help in preparing user documentation on supported applications and upgrades


• Install client components on user machines and assist with resolution of technical issues pertaining to these


• Act as liaison between business users, technical support teams and application developers/vendors


• Participate in discussions whenever upgrades or new functionality is introduced to the applications


• Help in providing useful information that could be used for troubleshooting performance related issues


• Participate in the testing and release process with business units for new and improved applications.

About You

Background / Qualifications:

• Bachelor’s degree in technologyor equivalent work experience


• Mature, proactive person willing to accept responsibility and provide leadership


• Ability to work in fast paced, complex Business & IT environments


• Well-roundedindividual possessing a high degree of initiative


• Demonstrated proficiency in interpersonal and communication skills including oral and written English.

Previous Work Experience:

• Minimum three years’ experience providing applications and Windows Infrastructure support with Focus on Windows Servers and IIS Administration (working in a helpdesk or similar environment) preferably with in the Financial Sector required


• Minimum three years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshooting


• Experience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot Net


• Good working knowledge of MS Excel, in particular pivot table services and data import/presentation


• Knowledge in the following tools or applicationsdesirable:
  
  
  
  • Oracle Fusion, Oracle EBS, Box, JIRA, Confluence
  
  
  
  


• Able to set priorities, to be flexible with a high degree of accuracy


• Flexibility in work schedule according to project and business needs


• Perform other duties as assignedby the Team Lead.

Other:

• Must be able to work in high-pressure environment, either independently or as part of a team


• Flexibility in work schedule according to project and business needs


• Must be able to organize and prioritize tasks


• Flexibility and ability to deal with change.

What We Offer:

• A rewarding and challenging environment that spans multiple geographies and multiple business lines


• Great working environment, competitive salary and benefits, and opportunities for educational support


• Be part of an industry leading global organisation, renowned for excellence


• Opportunities for personal and professional career development.