WE'RE HIRING: Supervisor Operations | Healthcare Account

ResultsCX; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading provider of customer experience solutions is seeking a Supervisor Operations for their Healthcare Account in Cebu City. The role involves leading and motivating a team of customer service professionals, overseeing daily operations, and driving continuous improvement. Candidates should have over 2 years of supervisory experience, strong problem-solving skills, and a commitment to exceptional customer service in the healthcare sector.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Generous paid time off and holiday leave

Opportunities for career development and advancement

Collaborative and supportive work environment

Qualifications

• 2+ years of experience in a customer service supervisory or team lead role, preferably within the healthcare industry.
• Demonstrated ability to effectively manage, coach, and develop a high-performing team.
• Strong problem-solving and decision-making skills, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with both customers and colleagues.
• Proficiency in MS Office suite, particularly Excel, and the ability to analyse and interpret data.
• A passion for delivering exceptional customer service and a commitment to the healthcare industry.

Responsibilities

• Provide hands-on leadership and coaching to a team of customer service agents.
• Monitor team and individual performance, identifying areas for improvement.
• Facilitate regular team meetings and one-on-one sessions.
• Collaborate with the broader operations team to implement process improvements.
• Serve as a subject matter expert, providing guidance and resolving complex customer queries.
• Maintain a keen focus on key performance metrics.
• Identify and escalate any issues or concerns to stakeholders in a timely manner.

Job description

About the role

As Supervisor Operations, Healthcare Account at ResultsCX, you will play a vital role in leading and motivating a team of customer service professionals to deliver exceptional service and support to our healthcare clients. This full-time position is based in Lapu-Lapu City, Cebu and involves overseeing day-to-day operations, coaching and developing your team, and driving continuous improvement within the contact centre.

What you'll be doing

• Provide hands‑on leadership and coaching to a team of customer service agents, fostering a positive and productive work environment

• Monitor team and individual performance, identifying areas for improvement and implementing tailored training and development plans

• Facilitate regular team meetings and one‑on‑one sessions to ensure clear communication and alignment with business objectives

• Collaborate with the broader operations team to implement process improvements and drive efficiencies

• Serve as a subject matter expert, providing guidance and resolving complex customer queries as needed

• Maintain a keen focus on key performance metrics, such as customer satisfaction, first call resolution, and productivity

• Identify and escalate any issues or concerns to the appropriate stakeholders in a timely manner

What we're looking for

• 2+ years of experience in a customer service supervisory or team lead role, preferably within the healthcare industry

• Demonstrated ability to effectively manage, coach, and develop a high‑performing team

• Strong problem‑solving and decision‑making skills, with a focus on continuous improvement

• Excellent communication and interpersonal skills, with the ability to build positive relationships with both customers and colleagues

• Proficiency in MS Office suite, particularly Excel, and the ability to analyse and interpret data

• A passion for delivering exceptional customer service and a commitment to the healthcare industry

What we offer

• Competitive salary and performance‑based bonuses

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage

• Generous paid time off and holiday leave

• Opportunities for career development and advancement

• A collaborative and supportive work environment with a focus on work‑life balance

About us

ResultsCX is a leading provider of customer experience solutions, specialising in contact centre services, digital customer engagement, and back‑office support. With a global presence and a commitment to innovation, we partner with some of the world's most renowned brands to deliver exceptional customer experiences. Our culture is built on a foundation of integrity, teamwork, and a relentless pursuit of excellence.

Apply now to join our team and be a part of our continued success!