Warehouse IT Support Specialist

MR DIY Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

MR DIY Philippines is seeking an IT Support Staff to provide essential IT technical support for our warehouse operations in Quezon City. The ideal candidate should hold a Bachelor's degree in IT or a related field and have 1–3 years' experience in helpdesk or desktop support. Responsibilities include troubleshooting hardware and software issues, maintaining documentation, and ensuring the smooth operation of IT systems. Strong communication and customer service skills are essential for this role.

Qualifications

• Bachelor's degree in IT or related field required.
• 1–3 years' experience in helpdesk or desktop support role.
• Knowledge of retail industry is a plus.
• Proficient in Windows PC administration.
• Strong communication skills required.

Responsibilities

• Provide first-level IT support for warehouse operations.
• Troubleshoot hardware, software, and networking issues.
• Document incidents and resolutions for future reference.
• Maintain logs and reports of batch job activities.

Skills

Windows desktop/laptop troubleshooting

Microsoft Office/O365 troubleshooting

Wi-Fi configuration

Customer service orientation

Active Directory management

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

OS imaging tools

Antivirus software

Job description

MR DIY Philippines is seeking an IT Support Staff to provide essential IT technical support for our warehouse operations in Quezon City. The ideal candidate should hold a Bachelor's degree in IT or a related field and have 1–3 years' experience in helpdesk or desktop support. Responsibilities include troubleshooting hardware and software issues, maintaining documentation, and ensuring the smooth operation of IT systems. Strong communication and customer service skills are essential for this role.