Virtual Assistant (Home Insurance)

Clark Outsourcing; Angeles; Remote; PHP 100,000 - 400,000; Full time

Job summary

A dynamic BPO company is looking for a skilled Virtual Assistant to manage client communications and support administrative tasks from home. Ideal candidates should possess excellent communication skills, customer service experience, and the ability to multitask effectively. Benefits include health coverage, flexible leave, travel opportunities, and a vibrant work culture that fosters growth and recognition.

Benefits

HMO with prescription coverage

Paid holidays and wellness leave

Career advancement programs

Access to CO Academy for growth

International travel opportunities

Qualifications

• 2+ years of experience in CRM Management.
• Prior experience in customer service or administrative roles is preferred.
• Familiarity with basic office software and communication tools.

Responsibilities

• Act as the initial point of contact for clients, answering and directing calls professionally.
• Respond promptly to client inquiries via phone and email.
• Coordinate and schedule appointments and meetings.
• Maintain an organized system for managing client information and inquiries.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Attention to detail

Ability to multitask

Tools

Microsoft Suite

Google Suite

Slack

CRM software

Job description

Position Title: Virtual Assistant (Home Insurance)

Work Set Up: Work From Home

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly motivated and skilled virtual assistant with exceptional communication abilities to be the primary point of contact for our esteemed clients. The ideal candidate will be responsible for managing incoming calls, responding to client inquiries, CRM/ Database Management, and ensuring a smooth flow of communication between clients and the company.

What You’ll Do:

• Act as the initial point of contact for clients, answering and directing calls professionally and courteously
• Respond promptly to client inquiries via phone and email, addressing their concerns and providing accurate information about our services
• Coordinate and schedule appointments and meetings, ensuring all necessary parties are informed promptly
• Maintain an organized system for managing client information and inquiries, ensuring all records are accurate and up to date
• Assist with basic administrative tasks such as data entry, document management, Social Media Management, and scheduling

What We’re Looking For:

• Excellent verbal and written communication skills
• 2+ years of experience in CRM Management
• Strong interpersonal skills with the ability to build rapport with clients
• Proficiency in handling multiple tasks simultaneously and maintaining attention to detail
• Prior experience in customer service or administrative roles is preferred
• Familiarity with basic office software and communication tools (Microsoft, Google Suite, Slack, and CRM)

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!