Virtual Assistant - Client Flow and Administrative Support (OFF)

Lago; Philippines; Remote; PHP 400,000 - 600,000; Part time

Job summary

A remote service provider is seeking a detail-oriented Virtual Assistant to manage scheduling and client workflow. Responsibilities include calendar management, correspondence, and administrative tasks. Candidates should have at least 2 years of relevant experience, strong communication skills, and familiarity with Google Workspace. This role offers the flexibility of remote work and opportunities for growth in a global team.

Benefits

Remote work from anywhere

Opportunities for growth

Innovative culture

Qualifications

• 2+ years of experience as a virtual or administrative assistant.
• Strong written and verbal communication skills in English.
• High attention to detail and strong organizational skills.

Responsibilities

• Schedule and manage calendars for meetings and appointments.
• Respond to emails and calls promptly and professionally.
• Maintain organized records of client communications.

Skills

Detail-oriented

Strong communication skills

Organizational skills

Familiarity with Google Workspace

Tools

EngineHire

Google Calendar

Slack

Zoom

Job description

Role: Virtual Assistant - Client Flow and Administrative Support

Location: Remote

Salary: $4 - $10/hour 20 hours/week Monday-Thursday PST

Lago is seeking a detail-driven Virtual Assistant to keep our client process running smoothly from first inquiry to final payment. We are seeking a highly organized, proactive, and detail-oriented Virtual Assistant to support our team with scheduling, calendar management, and handling client work flow. The ideal candidate thrives on organization, communicates clearly, and can manage multiple priorities without letting anything slip through the cracks.

Key Responsibilities

• Scheduling & Calendar Management
• Coordinate and schedule meetings, calls, and appointments across time zones.
• Manage and update shared calendars to avoid conflicts and overlaps.
• Send reminders, confirmations, and follow-up messages as needed. Manage Client Flow in EngineHire CRM
• Respond promptly and professionally to inbound emails, messages, and calls.
• Monitor post call follow-up to ensure doula matches and interviews happen promptly.
• Send and track contracts, invoices, and payment reminders.
• Maintain a log of all inquiries and follow-ups in our CRM or tracking system.
• Ensure no lead or request is left unanswered. Keep client records up to date and accurate. General VA Support
• Maintain organized records of client communications and scheduling notes.
• Assist with light administrative tasks as needed (e.g., document formatting, basic data entry).
• Provide excellent customer service in every interaction to doulas and clients.

Requirements

• 2+ years of experience as a virtual assistant, administrative assistant, or similar role.
• Strong written and verbal English communication skills.
• High attention to detaila and strong organization skills. Take notice and action when things are due or missing.
• Experience with Google Workspace (Calendar, Gmail, Drive) Zapier and communication tools like Slack or Zoom.
• Professional, friendly, and adaptable demeanor.
• Reliable internet connection and dedicated remote workspace.

Bonus Points If You Have:

• Experience with CRM tools (e.g., EngineHire, Calendly, HubSpot, or similar).
• Prior experience managing a busy schedule for executives or teams.
• Familarity with birth work, family services, or wellness industries.
• Customer service background.

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.

• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.

• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.