Veterinary Member Experience Concierge

Small Door Veterinary; Boston; On-site; PHP 2,421,307 - 3,631,961; Full time

Benefits offered by this job

Competitive salary

Health, dental + vision insurance

401K (plus 4% company match)

Generous paid-time off

Commuter benefits

Discounted veterinary care

Job summary

A pet care provider in Boston is looking for a Member Experience professional to enhance member interactions and streamline operations. This role involves managing scheduling, communications, and ensuring a positive environment for pets and their owners. Candidates should have a hospitality background, excellent communication skills, and a passion for animals. The position offers competitive compensation, health benefits, and opportunities for growth within a supportive team atmosphere.

Qualifications

• 2+ years working in a hospitality-focused role.
• Ability to work flexible/non-traditional hours, including weekends.
• Comfortable lifting up to 25lbs occasionally.

Responsibilities

• Oversee the scheduling system and wait times for members.
• Manage all communications (calls, emails, etc.).
• Deliver all billing communications during visits.
• Maintain a welcoming environment in practice.
• Monitor and manage needs to serve members effectively.

Skills

Customer service oriented

Excellent communication

Attention to detail

Empathy and compassion

Self-motivated

Tools

Computer skills

Familiarity with Slack

Job description

A pet care provider in Boston is looking for a Member Experience professional to enhance member interactions and streamline operations. This role involves managing scheduling, communications, and ensuring a positive environment for pets and their owners. Candidates should have a hospitality background, excellent communication skills, and a passion for animals. The position offers competitive compensation, health benefits, and opportunities for growth within a supportive team atmosphere.