Utility Analysis

Global Payments; Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading payment solutions provider is seeking a UEM Analyst in Metro Manila. The Analyst will optimize the Utility Expense Management product by auditing data, managing client accounts, and collaborating with various departments. Candidates should possess strong problem-solving skills, attention to detail, and proficiency in Microsoft Suite. This position offers the opportunity to work in a dynamic environment focused on enhancing client satisfaction.

Qualifications

• Skilled at basic research and ability to call utilities and vendors.
• Proven ability to work in a fast-paced, team-centered environment.
• Detail-oriented and dependable, with a positive attitude.

Responsibilities

• Perform daily download of UEM Partner data and audit.
• Monitor clients’ utility accounts for invoice processing.
• Generate monthly reports on client expenses and late fees.
• Manage clients’ configuration in Utility Expense Management Tables.

Skills

Research skills

Effective problem solving

Team collaboration

Detail-oriented

Proficiency with Microsoft Suite

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

The UEM Analyst will work with our third party utility invoice processor to optimize the Utility Expense Management product. You will be responsible for importing the daily data file, auditing the data (making any necessary corrections) and providing the accounting department with the documentation needed for reconciliation. You will monitor clients’ utility accounts to ensure that our processor is following appropriate procedures and help identify potential gaps in service. You will audit new clients and properties to ensure that the Utility Expense Management product is functioning correctly. You will assist other departments as needed in conducting research into utility accounts and processor’s processes and procedures, as well as resolve issues with the utility and/or our clients. You will also manage the client’s configuration in Zego’s system as well as perform administrative duties as needed.

What Part Will You Play?

• Perform daily download of UEM Partner data, audit data and make any necessary corrections
• Monitor clients’ utility accounts to ensure all invoices are being processed and identify gaps in UEM Partners service
• Review all new clients and properties to ensure that utility accounts are redirected to our processing center and address any potential issues with service
• Generate monthly reporting on late fees, as well as other reporting on client expenses as needed
• Perform additional audits as needed to ensure the health of the UEM accounts
• Perform data entry for all received Refund Checks
• Assist other departments with necessary duties such as locating bills from utility providers
• Manage the clients’ configuration in the Utility Expense Management Tables, updating the configuration as needed

What Are We Looking For in This Role?

Minimum Qualifications

• Skilled at basic research and ability to make calls to utilities and vendors for further information as needed.
• Proven ability to work in a fast paced, team centered work environment
• Proficiency with Microsoft Suite Products (Microsoft Excel, Word and PowerPoint)
• Ability to demonstrate effective problem solving skills and strong internal department communications
• Detail-oriented and dependable, with a positive and inquisitive attitude
• Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
• Exhibit a high degree of self-motivation and drive

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].