URGENT - Team Leader (Travel) | Ortigas, Pasig | Dayshift | PHP35,000*

Acquire Intelligence; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Acquire Intelligence is seeking a Team Lead in Metro Manila to guide a customer operations team toward achieving service targets and delivering quality outcomes. You will provide day-to-day leadership, coaching, and performance management to ensure productivity and a superior customer experience.

You will monitor metrics, drive continuous improvement, and collaborate with stakeholders to resolve issues, while supporting workforce planning and staff development in a fast-paced BPO environment.

Qualifications

• Atleast 1-2yrs Team Leader experience (BPO setting).
• Good written and verbal communication skills.
• Demonstrated experience in leadership, supervisory, or team management role.
• Strong people leadership and coaching capabilities.
• Ability to motivate, engage, and develop diverse teams.
• Strong problem solving and decision-making skills.
• Experience managing performance and delivering constructive feedback.
• Ability to prioritize tasks and manage competing demands effectively.
• Strong stakeholder management and relationship building skills.
• High attention to detail and commitment to quality outcomes.
• Ability to analyze performance data and identify improvement opportunities.

Responsibilities

• Lead, coach, and support team members to achieve individual and team goals
• Monitor performance, productivity, and quality outcomes against established targets
• Conduct regular team meetings, coaching sessions, and performance discussions
• Provide guidance on escalations, complex issues, and operational challenges
• Ensure compliance with company policies, procedures, and workplace standards
• Identify development opportunities and support employee growth through training and mentoring
• Collaborate with stakeholders to resolve issues and improve team effectiveness
• Track and report team performance metrics and operational results
• Drive continuous improvement initiatives to enhance efficiency and service delivery
• Support workforce planning, scheduling, and resource allocation activities

Skills

Team Leadership

Communication Skills

People Management

Performance Tracking

Coaching & Development

Job description

About the role

The Team Lead is responsible for leading a team to achieve operational objectives, service standards, and business performance targets. This role provides day-to-day leadership, guidance, and support to ensure team members perform effectively while maintaining a high standard of quality, productivity, and customer experience. The Team Lead acts as a key link between employees and management, driving engagement, accountability, and continuous improvement. By monitoring performance, developing team capability, and promoting collaboration, this role contributes to sustainable business growth and operational success.

Key responsibilities

• Lead, coach, and support team members to achieve individual and team goals

• Monitor performance, productivity, and quality outcomes against established targets

• Conduct regular team meetings, coaching sessions, and performance discussions

• Provide guidance on escalations, complex issues, and operational challenges

• Ensure compliance with company policies, procedures, and workplace standards

• Identify development opportunities and support employee growth through training and mentoring

• Collaborate with stakeholders to resolve issues and improve team effectiveness

• Track and report team performance metrics and operational results

• Drive continuous improvement initiatives to enhance efficiency and service delivery

• Support workforce planning, scheduling, and resource allocation activities

About you

• Atleast 1-2yrs Team Leader experience (BPO setting)

• Good communication skills (written & verbal)

• Demonstrated experience in leadership, supervisory, or team management role

• Strong people leadership and coaching capabilities

• Ability to motivate, engage, and develop diverse teams

• Strong problem solving and decision-making skills

• Experience managing performance and delivering constructive feedback

• Ability to prioritize tasks and manage competing demands effectively

• Strong stakeholder management and relationship building skills

• High attention to detail and commitment to quality outcomes

• Ability to analyze performance data and identify improvement opportunities

What we Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to

share these common values:

• Curious and Clever: Smart questions spark smart solutions.

• Entrepreneurial Energy: Think like an owner. Solve like a founder.

• Fast with Intent: We move fast and deliver real results.

• Laugh and Learn: We don’t take ourselves too seriously, just our results

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions. Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.