UPA Operations Team Leader - Coach & KPI Champion

Convergys; Philippines; On-site; PHP 558,000 - 893,000; Full time

Job summary

Convergys in Philippines is seeking a Team Leader for UPA to supervise a group of call center associates at the Quezon City site. You will coach, monitor attendance, and drive performance to meet KPIs and contractual goals.

As a manager, you will identify performance gaps, implement corrective actions, and lead team meetings to ensure clear communication and alignment with company policies. A flexible, motivating leadership style is essential.

Qualifications

• Associate's degree in related field (two to four years of relevant experience preferred).
• Strong communication skills, both written and verbal; ability to coach and mentor a team.
• Proven leadership capability to guide a team toward KPIs and service excellence.

Responsibilities

• Supervise day-to-day activities of a group of call center associates.
• Coach team members regularly to meet performance metrics and KPIs.
• Identify performance issues, develop and implement improvement actions.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Conduct team meetings and share updates; promote Convergys values.

Skills

Coaching

Mentoring

Leadership

Communication

Team management

Education

Associate degree

Job description

Convergys in Philippines is seeking a Team Leader for UPA to supervise a group of call center associates at the Quezon City site. You will coach, monitor attendance, and drive performance to meet KPIs and contractual goals.

As a manager, you will identify performance gaps, implement corrective actions, and lead team meetings to ensure clear communication and alignment with company policies. A flexible, motivating leadership style is essential.