TravelConnect Customer Service Representative

Top1Movers Worldwide Inc.; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading travel services provider in Taguig is seeking a TravelConnect Customer Service Representative to enhance customer experiences. This full-time role requires excellent communication skills and the ability to solve problems effectively. The ideal candidate will have prior customer service experience and a passion for travel. Competitive salary and benefits include health insurance and career development opportunities.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health insurance

Opportunities for career development

Flexible work arrangements

Qualifications

• Experience in a customer-facing role, preferably in the travel or hospitality industry.
• Ability to engage with customers from diverse backgrounds.

Responsibilities

• Respond to inbound customer calls, chats, and emails.
• Provide detailed information about travel products and services.
• Handle bookings, changes, and cancellations.

Skills

Excellent communication skills

Problem-solving abilities

Customer service experience

Proficiency in Microsoft Office

Fluency in English

Job description

About the role

As a TravelConnect Customer Service Representative, you will play a vital role in delivering exceptional customer experiences for Top1Movers Worldwide Inc.'s innovative travel services. This full-time position is based in our Bonifacio Global City office in Taguig City, Metro Manila, where you will work closely with our customers to address their queries, provide solutions, and ensure their overall satisfaction.

What you'll be doing

1. Responding to inbound customer calls, chats, and emails in a friendly, efficient, and empathetic manner
2. Actively listening to customer concerns and identifying the best solutions to address their needs
3. Providing detailed information about Top1Movers Worldwide Inc.'s travel products, services, and policies
4. Handling bookings, changes, and cancellations with attention to detail and accuracy
5. Escalating complex issues to the appropriate team members for resolution
6. Collaborating with cross-functional teams to enhance the customer experience
7. Maintaining detailed records and documentation of customer interactions

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
2. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
3. Demonstrated experience in a customer-facing role, preferably in the travel or hospitality industry
4. Proficiency in Microsoft Office suite and the ability to quickly learn new software and systems
5. A flexible and adaptable mindset, with the ability to work in a fast‑paced, dynamic environment
6. Fluency in English and the local language, with the ability to communicate effectively in both

What we offer

At Top1Movers Worldwide Inc.', we are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits you can expect include:

1. Competitive salary and performance-based bonuses
2. Comprehensive health insurance and wellness programmes
3. Opportunities for career development and advancement
4. Flexible work arrangements and a healthy work‑life balance
5. A collaborative and inclusive company culture that values teamwork and innovation

About us

Top1Movers Worldwide Inc.' is a leading provider of innovative travel services, with a focus on delivering experiences for our customers. Our mission is to revolutionise the way people explore the world, and we are constantly seeking talented individuals who share our passion for travel and customer service excellence.

Apply now to join our dynamic team and be a part of our exciting journey!