Transition Management - Supervising Associate

EY; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

EY is conducting a transition management role in the Philippines to lead application and service migrations from planning through go‑live. The role emphasizes ITIL-based governance, risk management, and strong stakeholder coordination across global teams.

The successful candidate will drive readiness, coordinating with operations, infrastructure, and project teams to ensure smooth transitions and high service quality in a large enterprise environment.

Qualifications

• Prior experience with Transition and/or Project Management with IT industry and ITIL concepts.
• Bachelor’s degree in business administration, IT, Operations Management, or related field.
• PMP or PRINCE2 certification preferred.
• ITIL v3/v4 Foundation training or higher level certification.

Responsibilities

• Own transition lifecycle for applications/services from design to production handover.
• Define transition plans, timelines, entry/exit criteria, and deliverables.
• Ensure readiness across infrastructure, hosting, environments, deployments, configuration and integrations.
• Support model readiness (L1/L2/L3).
• Validate non-functional readiness: performance, failover, backup/recovery, monitoring.
• Security, compliance, supportability and maintainability validation.
• Complete transition checklists, runbooks, SOPs and knowledge transfer.
• Act as central point between project teams, operations, and infrastructure/platforms.
• Lead Go/No-Go decisions and permit-to-operate discussions.
• Track progress, readiness scorecards, risks; produce dashboards for leadership.

Skills

Transition/Delivery exp

ITIL Service Transition

Enterprise transitions

Testing & infra lifecycle

Stakeholder management

RTPA/Operational Readiness

Presentations

Global/Virtual collaboration

Education

Bachelor’s degree in business administration / IT / Operations

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Transition Management – Supervising Associate

Let us introduce you the job offer by EY GDS India – a member of the global integrated service delivery center network by EY.

The opportunity

Transition Management refers to the structured process of moving business operations, services, or processes from one environment to another—such as from a client or legacy system to a new service provider, delivery centre, or operating model—while ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management

• Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
• Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.
• Risk Management: Identifying potential risks and implementing mitigation strategies.
• Stakeholder Coordination: Managing communication and expectations across all involved parties.
• Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
• Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.

In essence, it’s about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.

Your key responsibilities

Transition Planning & Execution

• Own transition lifecycle for applications/services (from design to production handover)
• Define transition plans, timelines, entry/exit criteria, and deliverables
• Ensure readiness across:
• Infrastructure, hosting, and environments
• Application deployments, configuration, and integrations
• Support model (L1/L2/L3 readiness)

Operational Readiness & Validation

• Validate non-functional readiness:
• Performance, failover, backup/recovery, monitoring
• Security, compliance, supportability, maintainability
• Ensure completion of transition checklists, runbooks, SOPs, and knowledge transfer

Stakeholder Coordination

• Act as central point between:
• Project/Delivery teams
• Operations (Global Ops / Service Management)
• Infrastructure and platform teams
• Coordinate defect resolution, risk closure, and readiness gaps

Governance & Control

• Lead Go/No-Go decisions and permit-to-operate discussions
• Govern:
• Warranty/Early Life Support (ELS)
• SLA/OLA readiness
• Transition risk logs and issue tracking

Reporting & Metrics

• Track transition progress, readiness scorecards, and risks
• Produce dashboards and leadership reports

Skills and attributes for success

• 8–12 years’ experience in Transition / Service Management / Delivery
• Strong knowledge of ITIL Service Transition processes
• Experience managing enterprise-scale application transitions
• Good understanding of testing, infrastructure, and application lifecycle
• Strong stakeholder and vendor management skills
• Experience with RTPA / Operational Readiness frameworks
• Solid presentation skills, and an ability to influence an audience of technical teams
• Possess an innovative mindset, open to sharing new ideas and work comfortably within global teams
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Office tools and project management software.
• Analytical mindset with problem-solving capabilities.
• Ability to work under pressure and manage multiple priorities effectively.

To qualify for the role, you must have

• Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
• Bachelor’s degree in business administration, IT, Operations Management, or related field.

Ideally, you’ll also have

• PMP or PRINCE2 certification preferred
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Exposure to global delivery models and cross-border transitions.
• Experience in managing large-scale transitions with multiple stakeholders.
• Understanding of Agile methodology.

What we look for

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player, able to self-motivate and motivate others in a global/virtual environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.