Training Specialist - Sales

InterContinental Hotels Group; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

InterContinental Hotels Group is seeking a Training Specialist focused on sales training to develop and deliver curriculums for new hires and ongoing staff development. The role requires facilitating engaging sessions, ensuring graduates meet standards, and coordinating with center management in a hybrid onsite setting.

The ideal candidate has 1–3 years in Sales or Contact Center training, with proven ability to drive revenue through effective training methodologies and strong presentation

Qualifications

• Associates or Bachelors in sales, training development, and/or education or equivalent experience.
• 1–3 years of progressive experience in Sales or Contact Center training.
• Direct Sales Training and Sales Product Training experience is required.

Responsibilities

• Deliver sales training to new hires and ensure graduates meet standards.
• Deliver training on revenue enhancement, customer service, systems, policy, and procedures.
• Manage classroom behavior and create a professional learning environment.
• Supervise new hires, monitor attendance, performance and policy adherence.
• Develop curriculum for staff career development and coordinate with center management.
• Ensure training room logistics and evaluation/testing are in place.
• Communicate progress to center management and assist with special projects.
• Facilitate in-house user acceptance testing and quality control activities.
• Analyze data and communicate findings to relevant staff.

Skills

Facilitation

Presentation

Communication

Sales training

Data analysis

Public speaking

Training delivery

Education

Associates degree or Bachelors degree in sales/training/education

Tools

MS Office

Database systems

Job description

Role Purpose

Responsible developing effective learning methodologies and delivery of training curriculums. Coordinate and conduct all sales training initiatives using methodologies and techniques that increase revenue generation. Deliver sales, customer service, process and career development training to employees as appropriate.

Key Accountabilities

• Deliver training to new hire employees and ensure each trainee has achieved the established standards for graduation and is prepared for a successful transition to the operations.
• Deliver training and communication in the areas of revenue enhancement, customer service, applicable systems, policy and procedure, and other areas as determined by Business Processes & Training.
• Manage classroom group behavior, participation, and overall environment to promote and maintain a professional, positive, effective, interactive, and engaging learning experience.
• Serve as a supervisor for all new employees during new hire training. Responsible for monitoring employee attendance, performance and adherence to center policies. Create action plans to improve performance and take disciplinary action when necessary.
• Develop curriculum for and execute career development training for staff based on organizational need and personal development plans of employees and according to priorities set by center management.
• Ensure training room logistics, agent classroom and training curve performance, evaluation and testing.
• Ensure communication with center management on progress and status of job responsibilities and assigned special projects and provide feedback to Business Processes & Training on delivery observations.
• Facilitate in-house user acceptance testing for applicable systems and participate as needed in quality control activities which may include focus group facilitation.
• Apply analytical techniques to one or more disciplines. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff.

Key Skills & Experiences

Education –

Associates degree or Bachelors degree in sales, training development, and/or education or an equivalent combination of education and work related experience

Experience –

1 to 3 years progressive work related experience in Sales or Contact Center training with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge –

• Demonstrated proficiency in driving desired behaviors through effective training methodologies and delivery.
• Demonstrated understanding of current systems as applicable to training content.
• Demonstrated proficiency in MSOffice Applications and some knowledge of other systems as appropriate.
• Demonstrated facilitation and presentation skills.
• Demonstrated proficiency in creatively engaging an audience while delivering training content.
• Demonstrated proficiency in multiple applications and database applications.
• Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
• Experience in direct Sales Training is a must.
• Experience in Sales Product Training is a must.
• Willing to work in a Onsite/Hybrid Set-up.